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Topics that characterize the digital transformation at KIND Hörgeräte GmbH & Co. KG include omni-channel, analytics, and personalized customer communications as well as an optimized ERP system and realigned online communications and call-center processes. In 2017, KIND took a major step towards digitization and jointly with Hitachi Solutions developed solutions that provide KIND’s staff with true added value and play a crucial role in the company’s IT strategy for the next few years.
Using a SharePoint-based solution, Hitachi Solutions GmbH of Nuremberg helped KRONE Group, a manufacturer of farm machinery and commercial vehicles, optimize internal processes, strengthen the community spirit among staff members, and increase its appeal as an employer.
Hitachi Solutions. GmbH developed a customized Microsoft SharePoint solution that MARTIN GmbH für Umwelt- und Energietechnik of Munich has been using since July 2014. MARTIN GmbH für Umwelt- und Energietechnik contracted Hitachi Solutions. GmbH as a competent provider of SharePoint services to optimize its work processes and facilitate new ways of working.
KIND worked with the mainframe system IBM AS/400 for many years. Business applications covered financial accounting and order processing, but were connected only rudimentarily via interfaces. When support for the old system became increasingly difficult to come by, they knew it was time to take action.