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Eurotunnel ensures digital transformation is on track with Microsoft Dynamics 365 and Hitachi Solutions


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Initial results have been very positive and open up great possibilities: our salespeople have adopted Microsoft Dynamics 365 and now have access to real-time data, whether from their computer, smartphone or tablet, whenever they are on the move.

Virginie Vermeulen
Freight Sales Support Manager, Eurotunnel

The Future

After a successful implementation of Microsoft Dynamics 365 CRM, Eurotunnel have continued with further projects with Hitachi Solutions including integration of Microsoft Dynamics Customer Engagement with Eurotunnel’s telephony systems and customer portal integration. Hitachi Solutions continue to offer expert support through pan-European managed services team. The organisation is flourishing with its new CRM solution, with benefits being realized across all areas of the business across Europe.


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