Microsoft Dynamics 365 Support Services
Increase the value of your Microsoft solutions by having our experienced team support you every step of the way with proven, reliable services. Our proactive support services ensure your technology investment is protected.
Maximise the value of your investment
Use Microsoft Dynamics 365 in combination with our tailored support services. These services are designed to provide your company with comprehensive support in planning future optimisations. You can rely on our experts in Finance, Supply Chain, Sales, Marketing, HR, Service and Power Platform to ensure your investment achieves the desired success.
services at a glance
Microsoft Dynamics 365 Application Management
Our service in the area of application management ensures that your software solutions always remain robust and stable in order to keep the consequences of failure as low as possible. Our One Version Update Service maximises the ROI of your solution while minimising the risks of a permanent evergreen update strategy.
System Enhancements and training
Manage system enhancements your team needs to meet new business requirements or regulatory requirements. We offer you a structured, cooperative approach that ensures that your software solutions are always robust and stable and that the consequences of failure remain as low as possible. Training to implement your learning and development strategies and goals with Microsoft Dynamics 365.
Our expertise is unique.
Hitachi Solutions offers you global consistency and stability combined with regional expertise. This gives us the flexibility to understand international business and technology trends while having a deep understanding of complicated regional challenges.
Our awards and certifications from Microsoft confirm that we are among the best regionally and internationally when it comes to supporting companies on their transformation journey and creating added value from their Microsoft solutions that makes this transformation possible.
“Initial results have been very positive and open up great possibilities: our salespeople have adopted Microsoft Dynamics 365 and now have access to real-time data, whether from their computer, smartphone or tablet, whenever they are on the move.”
Virginie Vermuelen, Freight Sales Support Manager, Eurotunnel
Our Support Services experts
Get to know just a few of our experts working with our Support Services solutions.
Head of Service Delivery
Gill has been with us for 5 years and has worked in the Dynamics partner network for over 20. Gill has a passion for ensuring quality proactive customer service and support. Gill along with the Lifetime Services team looks after 70+ customers, building a trusted partnership and delivering client satisfaction through service excellence.
With over 10 years of experience in IT Service Management and Operations, Kashish loves a good challenge and solving complex problems. He has been with us in many roles over the past 5 years and is dedicated to delivering customer satisfaction through the pursuit of service quality.
Service Delivery Manager
Tom helps guide customers to look into the extensive portfolio of services and expert consultants we have in Lifetime Services. He loves to delight clients with excellent customer service and provide solutions to their business challenges.
Service Delivery Manager
Deborah has been with Hitachi Solutions for over two years and loves building strong relationships with our customers. She is passionate about helping clients make the most of the evolving Dynamics platform and finding solutions to complex business problems.
Support Services news and insights
Application Support as part of Hitachi Solutions Lifetime Services
Latest survey results reveal customers are very satisfied with Hitachi Solutions Lifetime Services
Each year we ask our customers to complete a customer satisfaction (CSAT) survey. We are delighted to announce that our overall satisfaction score increased from a healthy 79% in 2020 to 84% in 2021. Read more about what our customers have said in this blog.
Hitachi Solutions continues to deliver excellence and enhance the customer experience through our Lifetime Services team at Eurotunnel
Connor Timson sat down with Geoff Bishop from Eurotunnel to discuss the partnership with Hitachi Solutions Lifetime Services and he answered some fundamental questions about the work behind our partnership.connor.png