System enhancements and training
Management of system enhancements requested by your team to meet your evolving business needs or legislative requirements.
Seamless system expansions
Effectively manage system enhancements requested by your team to meet evolving business needs or regulatory requirements. We offer you a structured, collaborative and customer-focused approach when your system needs to be updated with new features.
Planning
Requirement analysis
Code adjustments
Compatibility testing
Testing and accuracy
Training
Training to implement your learning and development strategies and goals with Microsoft Dynamics 365.
Our training courses are completely tailored to your specific goals and results. Use these training courses to upskill your team members with business-critical tasks or to build internal expertise so you can become more independent.
Our expertise is unmatched
We bring global consistency and stability combined with local German expertise, allowing us the flexibility of understanding international business and technology trends, combined with an intimate understanding of intricate local challenges.
Our awards and accreditations from Microsoft reinforce the fact that locally and globally we are amongst the best at supporting organisations through their transformation journey and ensuring value from the Microsoft solutions enabling the transformation.
“Initial results have been very positive and open up great possibilities: our salespeople have adopted Microsoft Dynamics 365 and now have access to real-time data, whether from their computer, smartphone or tablet, whenever they are on the move.”
Virginie Vermuelen, Freight Sales Support Manager, Eurotunnel
Our Lifetime Services experts
Get to know just a few of our experts working with our Lifetime Services solutions.
Gill Carroll
Head of Service Delivery
Gill has been with us for 5 years and has worked in the Dynamics partner network for over 20. Gill has a passion for ensuring quality proactive customer service and support. Gill along with the Lifetime Services team looks after 70+ customers, building a trusted partnership and delivering client satisfaction through service excellence.
Kashish Bhatia
Delivery Manager
With over 10 years of experience in IT Service Management and Operations, Kashish loves a good challenge and solving complex problems. He has been with us in many roles over the past 5 years and is dedicated to delivering customer satisfaction through the pursuit of service quality.
Tom Simms
Service Delivery Manager
Tom helps guide customers to look into the extensive portfolio of services and expert consultants we have in Lifetime Services. He loves to delight clients with excellent customer service and provide solutions to their business challenges.
Deborah Murray
Service Delivery Manager
Deborah has been with Hitachi Solutions for over two years and loves building strong relationships with our customers. She is passionate about helping clients make the most of the evolving Dynamics platform and finding solutions to complex business problems.
Lifetime Services news and insights
Application Support as part of Hitachi Solutions Lifetime Services
News
Latest survey results reveal customers are very satisfied with Hitachi Solutions Lifetime Services
Each year we ask our customers to complete a customer satisfaction (CSAT) survey. We are delighted to announce that our overall satisfaction score increased from a healthy 79% in 2020 to 84% in 2021. Read more about what our customers have said in this blog.
News
Hitachi Solutions continues to deliver excellence and enhance the customer experience through our Lifetime Services team at Eurotunnel
Connor Timson sat down with Geoff Bishop from Eurotunnel to discuss the partnership with Hitachi Solutions Lifetime Services and he answered some fundamental questions about the work behind our partnership.connor.png