Artificial Intelligence (AI)
AI is changing the way we are, and how we do business, It’s not just about technology—it’s about rethinking how we approach business in today’s digital world.
The Era of AI Technology is Now
Microsoft has been at the forefront of cutting-edge research into AI and integrating powerful, innovative AI technologies into their products and services, to help their customers do more. As a Microsoft-only business transformation partner, our experts are pivotal to this AI platform shift with Microsoft.
From Azure Cognitive Services to Machine Learning and Co-Pilots; the opportunities are both exciting and endless. We are dedicated to building the future faster and delivering better customer outcomes responsibly through the limitless possibilities of AI.
Transform customer experience
With AI-powered tools like chatbots, virtual assistants, and automated service agents, businesses can offer 24/7 support, making sure customers always get the help they need. These tools personalise each interaction, creating a more tailored experience. It’s all about making the customer journey smoother and more responsive.
Reduce time & costs spent on mundane tasks
Automated workflows, predictive analytics, and intelligent automation can automate repetitive and time-consuming tasks, freeing up employees to focus on higher value-generating activities. According to a recent survey by McKinsey, AI can optimise efficiency by 40% and reduce operational costs by up to 30%.
Optimise your supply chain
AI is empowering organisations to stay ahead of trends that impact supply and demand. By analysing data in real time, it helps businesses make informed decisions about resource allocation, ensuring that they use their assets efficiently and effectively.
Our AI experts
AI Architect
Dana Hasan is an AI Architect at Hitachi Solutions Europe, specialising in Azure, Power Platform and Copilot ecosystems. She implements enterprise AI systems end-to-end, with deep capability in multi-agent architectures, model orchestration and governance at scale. Her work enables organisations to implement AI responsibly, balancing innovation, compliance and measurable delivery outcomes. With over a decade in Artificial Intelligence, Machine Learning and data migration, Dana has delivered AI solutions across multiple industries. She is recognised for bringing clarity to complex technical challenges, breaking large architectures into practical, buildable patterns, and enabling teams to ship AI that performs reliably in real-world environments. Dana advocates for responsible, scalable AI, supported by strong governance and safeguards that enable secure enterprise acceleration.
Director, Data & Analytics
Rob Worsley is Head of Data, Analytics and AI at Hitachi Solutions Europe, where he leads a large, multidisciplinary team of AI engineers, analytics consultants, and data engineers delivering high-impact data and AI initiatives across multiple industries. A seasoned data and AI leader, Rob specialises in helping organisations accelerate and scale their AI-driven transformations, moving from experimentation to measurable business value. Rob brings extensive expertise in enterprise Data & AI strategy, modern data platforms, advanced machine learning and AI implementation, and responsible AI practices. With over twenty years of experience across various sectors—including Retail, Oil & Gas, Energy, Financial Services, and UK Central Government—he collaborates directly with executive teams to transform insights into strategic action and deliver on organisational ambitions. Rob frequently contributes to industry discussions and thought leadership on AI governance, value creation, and the evolving role of data and AI in digital transformation.
Director AI Europe
Dr. Oliver Höllriegl is our Director AI Europe. For more than 16 years, he has been helping companies turn data into measurable business value, from modern reporting and data platforms to AI and automation solutions. His focus is on helping organizations get more out of their data, create transparency, and build the foundation for informed decisions, automation, and future AI initiatives. In doing so, he combines deep technical expertise with a clear understanding of his clients’ business challenges.
“We recognise that some of the organisations we regulate are already harnessing the power of AI. To maintain our regulatory leadership, we must not only keep pace but also strive to stay one step ahead. While we are currently in the early stages, with Microsoft’s support, we are confident in our ability to achieve this.”
Gillian Pratt, Deputy Director Future Regulation at Environment Agency
Case study
Environment Agency
Hitachi Solutions has a pivotal role as the strategic delivery partner for the programme, leveraging extensive experience in customer projects to expedite value. The revamped approach adopts a portal-centric strategy built upon Microsoft Azure…
Video
On Demand: AI and its place in our future webinar
Watch Hitachi Solutions’ AI experts for our latest webinar to explore AI and its place in our future.
News
AI at the Core: A New Way to Think About What You Already Have
Read our latest blog, which explores Hitachi Solutions’ perspective on and approach to AI adoption in the UK Government sector.