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As a leading information services company, Hitachi Solutions Europe Ltd. (hereinafter referred to as “Hitachi Solutions”, “we”, “us” or “our”) handles a diverse range of information including our own technical information and information from our customers. We have an established framework for information management that we stringently apply out of respect for the value of the information we are trusted with.
We have established management systems for the protection of personal data, a framework for information management, and a privacy policy. The management systems are designed to be consistent with applicable legislation concerning the handling of personal data including the General Data Protection Regulation (EU) 2016/679) (the GDPR). We ensure that our directors and employees are continuously informed about these policies. We are consistently implementing, maintaining and continuously improving the management systems.
This privacy policy sets out how we look after your personal data including when you visit our website https://www.hitachi-solutions.co.uk (regardless of where you visit it from), your privacy rights and how the law protects you.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Our website is not intended for children and we do not knowingly collect data relating to children.
Please read this privacy policy together with any other privacy or fair processing notice we may provide on specific occasions when we are collecting or processing your personal data. This privacy policy supplements the other notices and is not intended to override them.
Our website may include links to third-party websites, plug-ins and applications which we do not control and we are not responsible for their privacy statements.
For the purpose of the GDPR, the data controller is Hitachi Solutions Europe Limited, a company incorporated in England with company number 04924233. Our registered office address is: 11th floor, Tower 42, 25 Old Broad Street, London EC2N 1HQ.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy:
Name or title of DPO: Bryan Coley
Email address: bcoley@hitachisolutions.com
Postal address: 11th floor, Tower 42, 25 Old Broad Street, London EC2N 1HQ
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Hitachi Solutions provides information services, which involves activities through which we collect and process personal data, through our website and our business activities. We may collect and process the following types of personal data:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
| We may only use information relating to criminal convictions where the law allows us to do so. This will usually be where such processing is necessary to carry out our obligations and provided we do so in line with this Privacy Policy.
Less commonly, we may use information relating to criminal convictions where it is necessary in relation to legal claims, where it is necessary to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public. |
We envisage that we will hold information about criminal convictions.
We will only collect information about criminal convictions if it is appropriate given the nature of the role and where we are legally able to do so. We will use information about criminal convictions and offences in the following ways:
We are allowed to use your personal information in this way for the purpose of our legitimate interest and pursuant to law. We have in place an appropriate policy and safeguards which we are required by law to maintain when processing such data.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below how we may use your personal data and the legal bases we rely on to do so (including our legitimate interests where appropriate). We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer | (a) Identity
(b) Contact |
Performance of a contract with you |
| To process and deliver services for you including:
(a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity
(b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include:
(a) Notifying you about changes to our services, business activities, terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity
(b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated, to study how customers use our products and services and to develop our services and grow our business) |
| To enable you to complete a survey | (a) Identity
(b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) |
| To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data and monitoring the functionality of our website) | (a) Identity
(b) Contact (c) Technical (d) Usage |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity
(b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products and services, marketing, customer relationships and experiences | (a) Technical
(b) Usage (c) Profile |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about services that may be of interest to you | (a) Identity
(b) Contact (c) Technical (d) Usage (e) Profile |
Necessary for our legitimate interests (to develop our products and services and grow our business) |
| To process your application for a role with us and to administer our human resources functions | (a) Identity
(b) Contact (c) Financial (c) Employment |
a) Performance of a contract with you
b) Necessary to comply with a legal obligation c) Necessary for our legitimate interests (to keep our records updated and to run our recruitment process) |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason which is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We may share your personal data for the purposes set out in the table above with:
We may process your personal data or disclose it to third parties, without your knowledge or consent, where this is permitted by law or where we are under a duty to process or disclose your personal data in order to comply with any legal obligation.
We have implemented appropriate technical and organisational measures to ensure the security of personal data that is held by us, including by conforming with rules concerning information security, controlling access to, restricting the means for removal, and preventing unauthorized external access to information. We are ISO 27001 certified. In the event that we suspect there are issues with our safety measures or that there has been a personal data breach, we will identify the cause and take appropriate corrective action including, where we are legally required to do so, notifying you and any applicable regulator of a breach.
The data that we collect from you will be stored in the European Economic Area (EEA). We are part of a global group of companies, and the data may be transferred within our group to a destination outside of the EEA and/or processed by staff operating outside of the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it, by ensuring that at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Our website uses cookies and web beacons to improve your user experience. For detailed information on the cookies and web beacons used on our website, please see our cookie policy.
You will receive marketing communications from us if you have requested information from us, subscribed to our mailing list or webinars or purchased services from us and, in each case, you have not opted out of receiving that marketing.
You have the right to ask us and third parties not to process your personal data for marketing purposes by checking certain boxes on the forms we use to collect your data, by following the opt-out links on any marketing message sent to you or at any time by contacting us. Where you opt out of receiving these marketing messages, the opt-out will not prevent us from processing your personal data provided to us as a result of a product or service purchase or other transactions.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
The GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR. Any access request will be free of charge but we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive (or we may refuse to comply with your request in these circumstances). If we refuse to comply with a request, we will explain the reason why and you can exercise your right to complain to the ICO. Please address your requests to either our dedicated email account: subjectaccessrequest@hitachisolutions.com, or by post, addressed to: Subject Access Request Officer, Hitachi Solutions Europe Ltd, 11th Floor, Tower 42, 25 Old Broad Street, London EC2N 1HQ.
We try to respond to all legitimate requests within one month. If it takes us longer than a month because your request is particularly complex or you have made a number of requests, we will notify you and keep you updated.
This version was last updated on 22.05.2018 We may update our privacy policy in the future in line with business practices and applicable laws. Any new versions of the privacy policy will be made available on our website with the date of the last revision noted.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Please contact our Data Protection Officer using the contact details set out above if you have any questions, comments or requests in relation to this privacy policy, including any requests to exercise your legal rights.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.