Privacy Policy

1. Approach to Privacy

As a leading information services company, Hitachi Solutions Europe Ltd. (hereinafter referred to as “Hitachi Solutions” or “we”) handles a diverse range of information including our own technical information and information from our customers. We have an established framework for information management that we stringently apply out of respect for the value of the information we are trusted with.

We have established management systems for the protection of personal data, a framework for information management, and a privacy policy. The management systems are designed to be consistent with applicable legislation concerning the handling of personal data including the UK Data Protection Act 1998 (the DPA). We ensure that our directors and employees are continuously informed about these policies. We are consistently implementing, maintaining and continuously improving the management systems.

2. Hitachi Solutions’ Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  By visiting our website at https://hsuk.wpengine.com/ or by accepting our privacy policy through other means you consent to the practices described in this policy.

For the purpose of the DPA, the data controller is Hitachi Solutions Europe Limited of 11th floor, Tower 42, 25 Old Broad Street, London EC2N 1HQ.

Collection and processing of personal data

Hitachi Solutions provides information services, which involves activities through which we collect and process personal data, through our website and our business activities. We will collect and process the following personal data:

• Information you give us. This is information that you provide by filling in the contact form on our website, or adding your details in order to participate in a webinar or download a white paper, or by corresponding with us by phone, email or otherwise. The information you provide may include your name, contact details, job title, email address, telephone number and other personal data.
• Information we collect about you. With regard to each of your visits to our website we will automatically collect information including the Internet protocol (IP) address used to connect your device to the Internet.

2. Use of personal data

In relation to our main business activities, we will collect and use personal data in the following ways:

1. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
2. To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.
3. To notify you about changes to our service and our business activities.
4. To carry out recruitment activities and for the purposes of human resources administration.
5. To review and monitor the functionality and security of our website.
6. Disclosure of personal data

You agree that we have the right to share your personal data with:

• Any member of the Hitachi group of companies, including our subsidiaries, holding company and affiliates.
• Selected third parties including business partners, suppliers and contractors where required for the performance of any contract we enter into with you.

We will disclose your personal data to third parties where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use and other agreements, or to protect the rights, property or safety of Hitachi Solutions, our customers, or others.

4. Data security

We have implemented appropriate technical and organisational measures to ensure the security of personal data that is held by us, including by conforming with rules concerning information security, controlling access to, restricting the means for removal, and preventing unauthorized external access to information. We are ISO 27001 certified. In the event that we suspect there are issues with our safety measures, we will identify the cause and take appropriate corrective action

5. Storage of personal data

The data that we collect from you will be stored in the European Economic Area (EEA).  We are part of a global group of companies, and the data may be transferred to a destination outside of the EEA and/or processed by staff operating outside of the EEA.

6. About Cookies and Web beacons

Our website uses cookies and web beacons to improve your user experience. For detailed information on the cookies and web beacons used on our website, please see our Cookie policy.

7. Marketing

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, or at any time by contacting us by writing to 11th floor, Tower 42, 25 Old Broad Street, London EC2N 1HQ or emailing us using the contact form at https://hsuk.wpengine.com/contact-us/.

8. Access to Information

The DPA gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

9. Changes to our Privacy Policy

We may update our privacy policy in the future in line with business practices and applicable laws. Any new versions of the privacy policy will be made available on the website with the date of the last revision noted.

10. Questions

Please contact our Quality Manager Mark Barnes at mbarnes@hitachisolutions.com if you have any questions, comments or requests in relation to this privacy policy.