Microsoft Dynamics 365 Customer Service

Boost your customer service with generative AI and automation 

Transform your customer service by empowering your agents with Microsoft Dynamics 365 Customer Service 

Microsoft Dynamics Customer Service is the leading solution for businesses looking to transform their customer service into an exceptional experience. With seamless integration into the Microsoft ecosystem, this platform offers a powerful suite of tools to effectively manage customer interactions, anticipate their needs and resolve issues quickly.

Through intelligent automation and advanced data analysis, businesses can optimise processes, improve customer satisfaction and drive growth. Whether you run a small business or a large organisation, Microsoft Dynamics Customer Service offers the customisation and flexibility to adapt to your specific needs, while providing world-class support and training to ensure your success at every stage of the customer journey. 

Improve your customer relations   

Using Microsoft Dynamics 365 Customer Service, the CCO or CXO can access critical customer information, track customer service trends and performance, and make strategic decisions based on accurate data. This enables them to implement initiatives to improve the customer experience, personalise interactions, resolve issues quickly and anticipate customer needs, all with the aim of maintaining a competitive edge and ensuring the long-term success of the business. 

 

Benefits of Microsoft Dynamics 365 Customer Service

Offer exceptional service across all channels

Exceed your customers’ expectations by offering exceptional service across all communication channels. With Customer Service, you can deliver a superior customer experience, by phone, email, SMS, social networks or even the virtual assistant. Using configurable phone systems and a scalable digital infrastructure, you can improve digital engagement and deliver a faster, more efficient service, while using real-time translation to communicate effectively in your customers’ language. Sentiment-based routing allows you to assign each case to the right agent based on the customer’s emotions and needs, ensuring a personalised experience with every interaction.

Make your agents’ work easier

Microsoft Dynamics 365 Customer Service significantly simplifies the work of your agents by providing them with advanced tools such as Copilot. Thanks to the integration of Copilot, your agents benefit from real-time insights, sentiment analysis, translations, transcriptions and knowledge article recommendations by AI. This collaboration, enriched by Microsoft Teams, enables efficient allocation of customer cases and accelerates problem resolution, improving operational efficiency and customer satisfaction.

Deliver 24/7 self-service support

Deliver 24/7 support to your customers with Microsoft Dynamics 365 Customer Service. AI-powered chatbots, conversational IVR and automation of routine tasks enable customers to resolve issues quickly, while personalised community portals make it easy to collaborate, share tips and seek information from other users and experts, strengthening community and customer engagement.

Build better, more personalised relationships with your customers

Dynamics 365 Customer Service gives you a 360° view of your customers, allowing you to personalise every interaction and meet each customer’s specific needs quickly and efficiently. Biometric authentication uses voice and behavioural recognition to verify customer identity quickly and in a personalised way. What’s more, thanks to sentiment analysis and AI, you can provide personalised responses by monitoring customer engagement and understanding their intentions in real time. This ability to truly know your customers builds trust and brand loyalty, creating long-lasting customer relationships that benefit your business.