Microsoft Dynamics 365 Field Service

Optimise your service operations and deliver an exceptional customer experience by improving your service with Microsoft Dynamics 365 Field Service. 

Power your customer service with Microsoft Dynamics 365 Field Service 

In a world focused on operational efficiency and customer satisfaction, field service management is crucial. That’s where Microsoft Dynamics 365 Field Service comes in, an integrated cloud solution that revolutionises the way businesses plan, track and manage their field service operations.

With its advanced intelligent planning, real-time tracking and mobile collaboration capabilities, Dynamics 365 Field Service enables businesses to deliver exceptional customer experiences, optimise their operational processes and stay competitive in an ever-changing marketplace. The solution integrates seamlessly with other Dynamics 365 applications and third-party tools, offering maximum flexibility and scalability to adapt to the specific needs of each business. 

 

Improve your day-to-day service with Microsoft Dynamics 365 Field Service 

With Microsoft Dynamics 365 Field Service, you have a powerful ally to simplify and improve your day-to-day operations. Field Service offers total visibility of field operations, enabling you to intelligently plan interventions, optimise resources and monitor the progress of tasks in real time. You can automate communications with your teams, ensuring smooth coordination and greater responsiveness. What’s more, Field Service gives you in-depth insights through real-time reports and customisable dashboards, helping you make informed decisions to drive business growth and improve customer satisfaction. Make Field Service your strategic partner for optimal operational efficiency and informed decisions. 

Benefits of Microsoft Dynamics 365 Field Service

Transform your service operations with cutting-edge technologies

With generated AI, the Internet of Things (IoT) and mixed reality, Microsoft Dynamics 365 Field Service revolutionises field service management. This solution enables you to take advantage of advanced technologies to optimise your operations, improve the efficiency of your teams and deliver exceptional customer experiences.

Personalise your field service

With Microsoft Dynamics 365 Field Service, personalise your customer service by offering self-service scheduling capabilities for real-time visibility of appointments via the customer portal, automated communications such as reminders and email and SMS notifications, and post-engagement surveys for valuable customer feedback.

Simplify the tasks of your technicians

Simplify the tasks of your technicians with Microsoft Dynamics 365 Field Service. Improve their productivity by enabling them to enter natural language queries to obtain relevant information, quickly update work orders via Copilot in the mobile application, and quickly resolve problems remotely with tools such as Dynamics 365 Guides and Dynamics 365 Remote Assist.

Get AI support and insights

Microsoft Dynamics 365 Field Service simplifies work order management with generated AI, improves the customer experience on the web and offers real-time performance reporting. With capabilities such as automated work order creation, AI-driven technician scheduling, and worker performance analysis through AI-powered dashboards, you have the tools you need to make informed decisions and continuously improve your operations.

“It’s been great working with my colleagues in Hitachi Solutions. We’ve had a great relationship and there’s a lot of pride in the solution we’ve built that’s a first in the housing association world.” 

Linda Howard, Head of Process Design