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Origin Housing Case study

Origin Housing accelerates towards a 360° customer view with Microsoft Dynamics 365

Origin Housing Casestudy

Origin Housing is a registered social landlord, managing over 6,500 homes in London and Hertfordshire. It provides affordable housing in its communities as well as related care and support services to the people who live in them.

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Overview

“Working with Hitachi Solutions as a combined team enabled us to pool resources and use their expertise to achieve a great outcome for our customers quickly.”

Business Challenge

Origin Housing is a forward-thinking housing association that is embracing digital transformation in order to better serve its residents, and is investing in Microsoft technologies to achieve this. Microsoft Dynamics 365 Customer Engagement (formerly known as Microsoft Dynamics CRM) was in use, but not to its full potential. Anti-Social Behaviour (ASB) and Complaints processes were still being handled by legacy systems, meaning vital information was missing and data was duplicated across the business.

Origin Housing decided to migrate its ASB and Complaints processes onto Microsoft Dynamics 365 and looked for a partner to make it happen within a 12 week timeframe.

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Benefits to the business

  • ASB and Complaints processes live in record time
  • Knowledge transfer and upskilling
  • Significant step towards achieving a 360° view

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Client testimonial
“Working with Hitachi Solutions as a combined team enabled us to pool resources and use their expertise to achieve a great outcome for our customers quickly.”

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