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Customer Journey KIND

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Case Study

Digital milestones of KIND Hörgeräte implemented by Hitachi Solutions

Topics that characterize the digital transformation at KIND Hörgeräte GmbH & Co. KG include omni-channel, analytics, and personalized customer communications as well as an optimized ERP system and realigned online communications and call-center processes. In 2017, KIND took a major step towards digitization and jointly with Hitachi Solutions developed solutions that provide KIND’s staff with true added value and play a crucial role in the company’s IT strategy for the next few years.

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