Learning and Development
Gain a richer understanding of the capabilities of the Microsoft Dynamics 365 with tailored training from our experts.
Become more Independent
While most clients still need us to be their overall solution architects and developers, some want to be more self-sufficient, with less reliance on long-term support agreements. However, they may currently lack the skills within their organisation to become self-supporting.
This is where our customised Microsoft Dynamics training comes in. It will give you a better understanding of how Dynamics 365 works, and an insight into its many capabilities – resulting in improved requirements and change requests.
Enhance your inhouse capabilities
Training can take place at any stage during or after implementation, and is adapted to meet your needs and learning objectives.
Our training programme will enable you to triage bugs more effectively, to bring first and second-line support in house and equip your IT team to do some configuration.
Learning built around your needs
We start with an assessment to determine skill levels within your organisation, and how they relate to your learning goals. We’ll then customise a training programme that will focus on the areas identified.
Training will be delivered via workshops and virtual learning and, to ensure learning goals are achieved, the programme will conclude with a formal assessment to check knowledge and understanding.
We’ll always be there to help
Expert mentors will be available throughout the training process to provide ad hoc guidance. If required, they can also directly support programme participants to optimise the learning experience. Support can be provided on a one-to-one or group basis, and our mentors will be there to answer any questions participants may have and help them address any challenges to learning they face.
Our Learning and Development experts
Get to know just a few of our experts working with our Learning and Development solutions.
Darren Littlechild
Vice President, Lifetime Services
Over 15 years’ experience working with Microsoft Dynamics performing a variety of implementation, sales and leadership roles at consultancy practices and companies in retail, manufacturing and FMCG, has given Darren a broad insight into the challenges faced by our customers today.
Gill Carroll
Head of Service Delivery
Gill has been with us for 5 years and has worked in the Dynamics partner network for over 20. Gill has a passion for ensuring quality proactive customer service and support. Gill along with the Lifetime Services team looks after 70+ customers, building a trusted partnership and delivering client satisfaction through service excellence.
Helen Monteiro
Service Delivery Manager
Helen calls on a wealth of experience from both the support and the implementation of ERP solutions gained over many years and across a broad spectrum of industries.
Tom Simms
Service Delivery Manager
Tom helps guide customers to look into the extensive portfolio of services and expert consultants we have in Lifetime Services. He loves to delight clients with excellent customer service and provide solutions to their business challenges.
“The performance of the Hitachi Solutions project team under the given conditions and also the uncomplicated, constructive cooperation have put us in an excellent position for coming project phases. We see rapid progress in our CRM project.”
George Walter, Head of IT, Lock Antriebstechnik
Learning and Development news and insights
News
How Catalyst can support your organisation’s transformation
Microsoft Catalyst is a framework (The IDEA framework) of activities designed to support organisations that are about to embark upon some form of transformation. Carl Gallagher discusses more in his latest blog.
News
Latest survey results reveal customers are very satisfied with Hitachi Solutions Lifetime Services
Each year we ask our customers to complete a customer satisfaction (CSAT) survey. We are delighted to announce that our overall satisfaction score increased from a healthy 79% in 2020 to 84% in 2021. Read more about what our customers have said in this blog.