Application Support
Ensure production protection and service stability for your business applications through industry best practice with Hitachi Solutions as your trusted support partner.
Structured for success
Our application support service is managed by our dedicated team, and includes incident and problem management, minor solution enhancements, advice and guidance and resolution of data support issues. It includes service level management provided by our Information Technology Infrastructure Library (ITIL) certified team.
Solution assurance and stability
The expertise of our dedicated application support team will ensure you have solution assurance and stability. The team will also manage any small-scale changes required to marry the production environment to your evolving business needs.
The service is ideal for organisations needing to supplement their inhouse Microsoft technology skills, or those without the physical capacity to support the application and assure optimum resolution and response times.
What’s included?
Our application support service includes minor solution enhancement requests and both incident and problem management, along with advice and guidance around everyday and data support issues.
In carrying out these tasks, high standards of quality and industry best practice are guaranteed via ITIL methodology – delivering solution assurance and stability.
Experience and expertise
Our application support team comprises trained, experienced and highly skilled consultants who are ITIL-certified. They are available to support your solution needs for resolving complex issues where this cannot be achieved inhouse.
The team will take advantage of their close relationship with Microsoft to provide comprehensive support if you have any product-related issues, removing the need for you to liaise with Microsoft directly.
Our Application Support experts
Get to know just a few of our experts working with our Application Support solutions.
Gill Carroll
Head of Service Delivery
Gill has been with us for 5 years and has worked in the Dynamics partner network for over 20. Gill has a passion for ensuring quality proactive customer service and support. Gill along with the Lifetime Services team looks after 70+ customers, building a trusted partnership and delivering client satisfaction through service excellence.
Tom Simms
Service Delivery Manager
Tom helps guide customers to look into the extensive portfolio of services and expert consultants we have in Lifetime Services. He loves to delight clients with excellent customer service and provide solutions to their business challenges.
Helen Monteiro
Service Delivery Manager
Helen calls on a wealth of experience from both the support and the implementation of ERP solutions gained over many years and across a broad spectrum of industries.
Lyubomira Peteva
Service Delivery Manager
With nearly 5 years of experience working in media and communication area, a strong educational background in journalism and 7 years experience in the IT industry, Lyubomira is with Hitachi Solutions Europe as a SDM, responsible for the French and UK market.
“It’s been great working with Hitachi Solutions. They understand what it means to develop in a really agile way using the Power Platform.”
Geoff Connell, Director of IMT & Chief Digital Officer, Norfolk County Council.
Application Support news and insights
Application Support as part of Hitachi Solutions Lifetime Services
News
How Catalyst can support your organisation’s transformation
Microsoft Catalyst is a framework (The IDEA framework) of activities designed to support organisations that are about to embark upon some form of transformation. Carl Gallagher discusses more in his latest blog.