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Warwickshire County Council: Enhancing the customer journey

This blog reflects on the initial phase of Warwickshire County Council's business transformation journey, focusing on replacing their Firm Step Contact Centre solution with Microsoft technology. It also discusses the insights gained from this phase and how they inform phase two of the project, as discussed in a webinar, hosted…

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Roundtable: AI could be an ‘absolute game changer’ for local government

On the 13th of February 2024, the first of two roundtables in partnership with Hitachi Solutions Europe took place. The roundtable explored the importance of AI in Local Government and participants highlighted how councils are designing governance solutions to address ethical questions raised by the fast evolving technology.

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How to drive change using modern technology in the local government space

Sharna Quirke, features in Tech UK's Taking 5 this month discussing how to help drive change in the local government industry.

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5 Ways AI is going to influence Local & Regional Government in the next 5 years 

We'll explore five ways AI is set to influence LRG in the next five years, showcasing this transformative journey. 

Local Government

Monmouthshire County Council

Hitachi Solutions has implemented Microsoft Power Platform at Monmouthshire County Council, a flexible, user-friendly solution which allows the council to provide an improved, professional service and provides quick and accessible reporting system.

Local Government

Healthy Wirral Partners

Healthy Wirral Partners chose Hitachi Solutions to develop a platform to provide near real-time, 360-degree views of their patients, giving full visibility of the care that is taking place across different areas.

Local Government

Aberdeen City Council

Aberdeen City is home to almost 230,000 people and 123,000 households, with the council handling over 20,000 cases at any given time across a workforce of 8000.

Local Government

South London Partnership

Hitachi Solutions, Microsoft and South London Partnership (SLP) have collaborated as part of the SLP’s InnOvaTe project to deliver an IoT platform that makes the data being obtained accessible and understandable to the five London boroughs of Croydon, Kingston upon Thames, Merton, Richmond upon Thames and Sutton.

White Paper

Smart Places and Communities – Scotland

Bringing together technology and places that address challenges in our communities. A Scotland roundtable hosted by Microsoft and Hitachi Solutions.

White Paper

Smart Places and Communities – Wales

Bringing together technology and places that address challenges in our communities. A Wales roundtable hosted by Microsoft and Hitachi Solutions