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To maximise profits, retailers must put customers at the heart of their business

We recognise that your retail customer base is changing and that you need to adapt to the requirements of two rising generations to protect your revenues. Millennials and Generation Z are savvier, smarter shoppers demanding a truly seamless, personalised omni-channel retail experience that is consistent across all channels. As a result, you’re under pressure to deliver personalised and mobile-first customer encounters.

Dedicated Microsoft retail experts

Our specialist retail teams bring a wealth of experience to your engagement, having delivered over 2,000 large-scale retail transformations on the Microsoft Dynamics 365 platform. Our experts speak the language of retail and have unrivalled product and implementation experience to successfully deliver long-term value to your business.

Building a modern retail platform

Our Microsoft-based Hitachi Retail Platform delivers a single cloud solution that supports all your business processes from customer interaction and order fulfilment through to back-office operations. Effective analytics, automated processes, bots and AI support core Microsoft Dynamics 365 functionality.   

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My team have given me updates about how fantastic Hitachi Solutions’ team was since we started working with you. Pretty much told me that in the hours that they worked together they learnt more from your team than the years that they had worked with previous partners.

Laura Whittle, Business Service Partner Retail
Marks & Spencer

Deploy real innovation, transform your organisation