We understand the ongoing digital advances taking place in the world of commerce and the importance of turning shopping into a seamless experience. By introducing a flexible and scalable goods management system, a retail crm software, we can help you to maintain a consistent presence with your customers, wherever you or they may be. Goods management systems are undoubtedly the central data hub for all data streams and omnichannel processes.
We’re in the middle of a digital transformation and, at the same time, in an environment bursting with opportunity. From optimising customer communication to interaction with suppliers and the introduction of new business models, we act as your retail crm partner, helping you to turn the challenges of commerce into opportunities.
We have a 360 degree view of your needs and assist you with efficient planning and control of the milestones and resources that play a key role in your projects. Whether logistics, order management or returns management, our solutions allow you to bundle processes centrally, to optimise them and avoid redundancies.
Endless choice in your online shop, discount codes in the app and click and collect at the nearest store — we understand the importance of proximity to your customers at all available ‘touch points’. Intelligently interwoven channels help make creating the perfect shopping experience true child’s play.
Our Microsoft Dynamics 365 retail crm experts will replace your heterogeneous system landscape with an integrated goods management system capable of mapping all of your omnichannel processes without media or process interruption. We will integrate your business processes, from product development and procurement through to production, warehousing, sales, accounting, HR and customer service, across multiple locations.
We offer robust advice to guide you in the change processes taking place in your system landscape. We understand the value of workshops and training programmes as essential components of your project, helping you to ensure that your application is a complete success. With our training support, we can quickly familiarise your employees with the practicalities of your new system to ensure productive deployment from day one.
Our many years of international roll-out experience have helped us to amass global expertise and we provide step-by-step support in the world of cross-channel services, both nationally and internationally. When it comes to quality and future-proofing, our customers trust our expertise and services the world over.
If the time has come to expand your range or you’re considering delving into international trade, our individually scalable and modular solutions offer unlimited expansion capability based on Microsoft standard software.
Whether it’s an omnichannel strategy, marketplace or call centre sales, an extensive and all-encompassing product range or a hand-picked selection, we know which Microsoft retail software is the most appropriate, sustainable solution for your business. We would be happy to arrange a personal consultation meeting to discuss the options with you.
Our many years of experience have convinced us of the advantages offered by cloud-based solutions when it comes to reducing the complexity of individual sales channels. These solutions also allow you to link the individual modules of your online shop with mobile payment and logistics systems, helping you to lower costs and forget about updates and maintenance. They also help to ensure that your capacities are always in tune with your current needs.
Being able to rely on the figures regarding our inventory has allowed us to reduce our stock significantly. Our staff needs less time for order picking or processing service requirements so our productivity has increased many times over.
Paul Themann, Head of IT
KIND Hoergeraete