Capability
Consensus framework
Transform your business rapidly and easily with a proven framework for change.
We recognise that your retail customer base is changing and that you need to adapt to the requirements of two rising generations to protect your revenues. Millennials and Generation Z are savvier, smarter shoppers demanding a truly seamless, personalised omni-channel retail experience that is consistent across all channels. As a result, you’re under pressure to deliver personalised and mobile-first customer encounters.
Shifting customer expectations are fuelling a retail digital revolution, pushing you to evolve your trading practices to embrace new operating models. To thrive, you must move beyond traditional ways of retail operating towards direct-to-consumer and anything-as-a-service models.
An overcrowded marketplace is stimulating the rise of anywhere-commerce, driving your need to first diversify your points of sale with social, web, mobile and personal assistants, and then to integrate them into one retail purchasing platform. It’s imperative that you devise and implement new ways of operating and leverage new and emerging technology to maximise your market position.
Our specialist retail teams bring a wealth of experience to your engagement, having delivered over 2,000 large-scale retail transformations on the Microsoft Dynamics 365 platform. Our experts speak the language of retail and have unrivalled product and implementation experience to successfully deliver long-term value to your business.
Once you’re ready to implement your modern retail platform our team of APMG/CMI-certified Organisational Change Management specialists will deliver effective and sustainable change using our People Powered Change methodology. This approach ensures you unlock the full benefits of your retail transformation, creating empowered and productive employees from day one.
Using our broad retail process library, you can plan and control both your initial implementation and your ongoing transformation. You’ll optimise your retail business processes and eliminate redundancy across customer service, sales, logistics, order management and returns management.
Our Microsoft-based Hitachi Retail Platform delivers a single cloud solution that supports all your business processes from customer interaction and order fulfilment through to back-office operations. Effective analytics, automated processes, bots and AI support core Microsoft Dynamics 365 functionality.
Our flexible Hitachi Retail Platform architecture allows you to incorporate existing investments such as POS or PIM solutions into your transformation as part of a phased journey. Implement the most business critical components first, aligning your retail investment with your priorities, switching off older components as they’re gradually replaced.
Our dashboard and analytics deliver real-time retail evaluations with just a few clicks. Incorporating Internet of Things technology provides a live feed of what’s happening in your retail shop systems, checkouts and mobile solutions. Plan effectively and secure competitive advantage by using predictive analysis to generate AI-based forecasts and trends.
My team have given me updates about how fantastic Hitachi Solutions’ team was since we started working with you. Pretty much told me that in the hours that they worked together they learnt more from your team than the years that they had worked with previous partners.
Laura Whittle, Business Service Partner Retail
Marks & Spencer