Business applications powered by the Microsoft Cloud

Hitachi Solutions
industry experts

Retail

What would you like to do?

  • Increase sales?
  • Significantly improve customer satisfaction?
  • Run an efficient centralised sales team?
  • Put the customer at the heart of everything you do?

What are you waiting for?

Would you like to focus on creating the best possible customer experience? Would you like to build brand confidence and long term customer relationships? Are you excited by the idea of the effective digital transformation of your company?

We have worked extensively within the retail industry

The difference that coordinated working, via companywide synchronised systems can have on a retail based business is staggering.

Our systems have a dramatic effect on increasing sales and reducing customer irritation, by enabling among other things, targeted, intelligent customer communication. This is true of all forms of digital interaction, be that via website, email, SMS or social media. Marketing campaigns can be carefully assessed using accurate efficiency metrics and honed to ensure maximum return.

Our systems enable effective cross-company collaboration as well as brand consistency across multiple retail locations. By creating easily accessible and transparent business operations, it is possible to support employees, retailers, wholesalers and franchisees alike, as well as carefully managing orders and product specifications.

We’ve done it before

By harnessing the power of existing Microsoft applications and adapting them to the specific requirements of the retail industry, we can give your teams the tools they need to increase customer service, build customer relations and carefully manage customer interaction, from enquiry through to conversion.

 

Imagine being able to make decisions based on customer habits and preferences. What if your clients could buy online, with as much or as little human interaction as suited them? What if you could achieve effective digital transformation that will continue to grow and evolve as you expand?

Speak to us about how intelligent business applications can transform your business today.

Further reading and expertise

Case Study

Pandora

Hitachi Solutions helps jeweller spread the sparkle and streamline global operations

+ Read more

Video case study

Novus Leisure

Novus Leisure increases sales by 30%

+ Watch Video

Whitepaper

Excellent Customer Experience

Why creating an excellent customer experience has to be about more than just the customer

+ Read more

Brochure

Retail Brochure

Ground-level retail experience across marketing, supply chain logistics, merchandising, and in-store and channel operations

+ Open Brochure

White paper

Retail : Get Ready for Changing Data Regulation (GDPR)

Learn about key GDPR considerations to help you select the right enabling technology for your retail organisation. Read our whitepaper with One Connected Community.

+ Read more

Our purpose is to help you achieve the outcomes you are looking for

Aligned to your industry

We want you to know that we are industry specialists. We very carefully appoint our team based on the breadth of their experience and in-depth understanding of the industries they specialise in. This is very important. Both the development of our customised applications and the successful implementation of these systems cannot happen without a thorough knowledge of how an industry operates and the challenges you face.

Working with Hitachi Solutions means that you are connected with a dedicated pool of industry, business and Microsoft technology experts who are not only familiar with the demands of your industry, but who can see the bigger picture. We respect the demands and constraints put upon you and work within these remits to implement real and sustainable improvements to the way you operate.

Aligned to your industry

Predictable Costs

We aim to make sure our pricing is clear-cut and adaptable to your requirements. We can wrap subscription pricing around any of our services and include it in a subscription plan, or you can subscribe and pay for services separately. Examples of these services might include: integration, data migration, custom development, or complete ERP, CRM or BI implementation from top to bottom.

As well as our all-in subscription and hybrid services, we also provide comprehensive support to both troubleshoot and manage the life cycle of your application. This ensures you stay connected with our dedicated pool of Microsoft and industry experts on a predictable, monthly service plan. There are three tiers: Gold, Silver and Bronze each with an allocation of hours which can be used however you need.

Predictable Costs

Life Cycle Management

We care about the life-cycle of our applications because our priority is to ensure you keep moving, keep pace and keep improving in your industry. Times have changed and with the introduction of Cloud based systems, the world has moved on. The Cloud has opened up a wide range of possibilities and more importantly has introduced flexibility and choice, at a speed never experienced before.

Agile new Cloud based systems enable quick and seamless updates. These are there to be taken advantage of and they create a continually evolving system. A world away from the static systems of old, today’s applications are constantly refining and keeping up with the curve. We are here for you as and when you need us; providing ongoing professional and technical support and ensuring that your systems are constantly performing at their optimum.

Life Cycle Management