Achieve business transformation quickly and efficiently with our accelerated implementation tools and processes.
We understand why Housing Associations are embracing digital transformation. You want to maximise your efficiency with a 360-degree view of the customer and property so you can deliver accurate information quickly, which is now possible thanks to housing crm systems. You’re eager to make it possible for your customers and internal teams to interact with you digitally, making the most of self-service technology. And you want to improve your effectiveness by moving away from siloed ways of working.
Housing Associations want to work towards achieving a single source of truth with one integrated system that will improve how they operate today, and make sure they’re ready for future challenges.
We understand the challenges and impacts of business transformation, so we combine Microsoft Dynamics 365 with our Hitachi Property Management solution to deliver a tailored end-to-end Housing Association solution. This can be realised as a single transformational change or as a series of incremental steps — whichever best suits your needs.
We believe in building partnerships that span the lifetime of your business. Our consultancy approach brings together a range of expertise to support your transformation, and beyond with our housing crm systems. As part of our ongoing partnership, we’ll implement a strategy with you to encourage housing crm systems adoption and the necessary culture change within your Housing Association. We’re also ready to partner with you as you start to diversify in order to fund the fulfilment of your social aims.
Our specialist Housing Association industry team have first-hand experience of the challenges you face. As Housing Association solution professionals, they understand what you need from technology. Their knowledge, service-orientated approach and proven project management methodology will bring your vision to life.
With experience built on a wealth of knowledge accumulated across different industries, our Microsoft technology specialists use our Microsoft Partner status to help you implement a successful transformation with Microsoft Dynamics 365.
Our consultancy starts with a bespoke roadmap for your Housing Association that reflects your chosen speed of digital transformation and brings you closer to your vision of having all your data in one place. You may want to focus on the front end of your business, building in back end functions such as HR and finance when you’re ready in your housing crm systems. Or you may wish to transform your whole technology landscape at once to realise benefits sooner.
Microsoft Dynamics 365 sits at the core of your solution, configured by our experts for housing. To this we add our unique Hitachi Property Management solution, designed to integrate with the Microsoft technology, delivering exactly what you need to operate effectively. Every element of our Hitachi Property Management solutions is fully documented and process mapped to accelerate your implementation.
Gaining a 360 degree view of the customer and property with your single integrated Housing Association software unlocks significant benefits. Clear visibility, real-time updates and accurate information held in a single source deliver time savings and simplifications across your entire business.
One of the important components of the Microsoft Dynamics 365 Customer Engagement is its scalability. Hitachi Solutions has implemented ASB and Complaints for us to explore and extend customer engagement with their housing solution Accelerator.