Microsoft Dynamics 365 for Housing Associations by Hitachi Solutions

We understand your world is rapidly changing

Housing Associations have grown quickly, adapting to a rapidly changing world. Years of mergers and legislative modifications have led to layers of disparate IT systems that do not work together, produce poor and contradictory data and are no longer up to the job.

The situation has reached breaking point, and a solution is needed to replace outdated, unsupported and expensive legacy systems.

Moving towards the new world of technology, at your pace

Prudent investment in your business systems is of paramount importance, and replacing all legacy systems at once is not always possible. That is why Hitachi Solutions has developed Essentials for Housing. Developed using Microsoft technologies our solution is a pre-configured, templated and with functionality developed specifically for Housing Associations. It can be implemented as a single end to end solution replacing all that exists or incrementally as your business priorities dictate.

Facing the future with confidence

Essentials for Housing provides a 360 degree view your customers and properties. Clear visibility, real-time updates and accurate information held in a single source delivers time savings, improves efficiencies and provide rapid time to value.

With tenant demands and changes to regulations, ensuring customer satisfaction can be arduous and costly.

Facing challenges around adapting to new legislative requirements and keeping up with tenant demands, typically these challenges are heightened by disparate and legacy IT systems that lack interoperability, accurate and intelligent data, and streamlined processes.

Key Industry Challenges

Integration and data sharing between legacy systems and infrastructures
Understanding tenant and property history
A lack of adequate communication channels to support tenant requirements
Cumbersome and manual manipulation of disparate data for statutory reporting
Understanding a 360 degree view of the tenant and their lifecycle

Our Strengths

Essentials for Housing addressing the key challenges for Housing both front and back office
Ability to replace all legacy systems at once or incrementally
Significantly de-risk and expedited implementation process
Microsoft accredited and futureproofed solution
A full audit trail and holistic view of all tenant activity

One of the important components of the Microsoft Dynamics 365 Customer Engagement is its scalability. Hitachi Solutions has implemented ASB and Complaints for us to explore and extend customer engagement with their housing solution Accelerator.

Zahid Khan
Origin Housing

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Helping to transform Housing Associations

Face the future with confidence and get a solution that addresses your needs now and through your evolution.

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Hitachi Solutions named as Global Microsoft Government Partner of the Year

Hitachi Solutions Europe Ltd. today announced it has won the 2019 Microsoft Global Government Partner of the Year Award. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

Link to the full PR

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