Clarion Housing Group, embarked on a large-scale transformation programme that would affect every aspect of its business. The scope of the project was huge, covering everything from how Clarion Housing Group worked, to the services it offered its customers. “We wanted this transformation project to change the way we work and the services we offer, and we needed a system that would enable it. It was never a pure technology project.” Stated Catrin Jones, Director of Business Transition. Clarion needed to replace over 50 existing system, both front and back office, with a single strategic platform.
Clarion Housing Group recognised that they had a real opportunity to implement a solution that could deliver their services on a single cloud platform and provide a full suite of integrated capabilities. With so much to achieve, close collaboration was key.