Solutions to transform social housing

We understand your world is rapidly changing

Whether you are a Housing Association or a Local Authority with housing stock, the complexities of organisations social housing obligations are ever-changing. Years of mergers and legislative modifications have led to layers of disparate IT systems that do not work together, produce poor and contradictory data and are no longer up to the job.

A cohesive platform is needed to enhance and ultimately replace outdated, unsupported and expensive legacy systems.

The challenges for landlords of social housing

Data Sharing

Integration and data sharing between legacy systems and infrastructures

Communication

A lack of adequate communication channels to support tenant requirements

Disparate Data

Cumbersome and manual manipulation of disparate data for statutory reporting

360-degree view

The need to have a 360-degree view of the tenant, property, contract and their lifecycle

A View of Assets

A lack of one single view of all assets

Health & Safety

Health and safety compliance and managing impact of legislative change

Online Migration

The shift to online and the need to keep all tenants engaged

Use of Data

The use of appropriate data to inform decision making

Scheduling & Planning

The need for more efficient resource scheduling and planning

Hitachi Solutions understand first-hand the challenges facing social housing

We believe technology should be part of the solution, not part of the problem. Our team of professional services experts work with organisations across Europe, helping them plan and implement their vision for success through the use of technology. With the use of the full Microsoft Dynamics 365 stack, the Power Platform and our Essentials for Housing solution, we are committed to solving complex challenges with cutting-edge solutions that transform businesses processes, empower employees, and enable growth.

Better Business Processes

Our solutions can give you the level of detail you require to bring real added value, but with enough flexibility to properly reflect individual organisational structures and processes.

Enhanced Customer Relationships

Using the latest technology, we can provide a full view of the customer, tenancy and property all in a single location. All relevant data is held in one place, so every aspect is clearly visible and actionable.

Complete Asset Management

From an entire estate to a single flat, Landlords of Social Housing need total confidence in the information they hold. Our Essentials for Housing solution makes this possible.

Avoid Unnecessary Repairs

In the past, identifying warranty periods has been difficult. Our solutions makes this easy by flagging up if any requested repair is still under warranty ensuring all payments are correctly allocated.

Component Accounting

Essentials for Housing includes financial operations with regulatory reporting and comparative revenue for a property with different operational and financial life cycles which enables depreciation to be properly managed.

Enhanced Reporting with Dynamics 365

Our software allows a sophisticated level of reporting that has been previously unavailable with the ability to identify different responsibilities according to tenure whether that’s rent, repair etc.

Power Platform

Applications and Automation
Dynamics 365 CRM

Housing Management
Dynamics 365 F&O

Finance and Asset Management
Data and Analytics

Data Insights and Analytics for Housing

Our Customers

One of the important components of the Microsoft Dynamics 365 Customer Engagement is its scalability. Hitachi Solutions has implemented ASB and Complaints for us to explore and extend customer engagement with their housing solution Accelerator.