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Hitachi Solutions > Case Studies > Joseph Rowntree Foundation
Hitachi Solutions designs and delivers new Customer Relationship Management solution (CRM) to help a charity coordinate and manage contact with key stakeholders.
Topics that characterize the digital transformation at KIND Hörgeräte GmbH & Co. KG include omni-channel, analytics, and personalized customer communications as well as an optimized ERP system and realigned online communications and call-center processes. In 2017, KIND took a major step towards digitization and jointly with Hitachi Solutions developed solutions that provide KIND’s staff with true added value and play a crucial role in the company’s IT strategy for the next few years.
KIND worked with the mainframe system IBM AS/400 for many years. Business applications covered financial accounting and order processing, but were connected only rudimentarily via interfaces. When support for the old system became increasingly difficult to come by, they knew it was time to take action.
Shropshire Council is harnessing its Microsoft Dynamics 365 platform to power an assisted living project.
To avoid a problematic Dynamics 365 programme, these are the factors to pay attention to, to maximise your chances of a successful implementation.
No IT system is perfect, and there are always gaps where added functionality could help you gain a competitive advantage.
Here are six questions to ask your ERP or CRM systems integrator about its IP.
Last Saturday was a great opportunity for everyone to gather together for a good cause at Hack4Good event.
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