Field service management
Deliver exceptional customer care, improve productivity and reduce costs with our field service management solution.
As the products and equipment around us become increasingly intelligent and connected, businesses need to find ways to make the most of the Internet of Things. Our Internet of Things solution harnesses the ability of connected devices to gather relevant data, unlocking greater efficiency, new levels of service and fresh revenue streams.
Businesses around the world are already making great leaps forward by leveraging the Internet of Things and, as the number of connected devices continues to accelerate, its potential is multiplying rapidly. We understand that your business want to leverage this. Our Internet of Things solution is designed to help you work out a comprehensive strategy so you can pull ahead from the competition.
A successful Internet of Things implementation delivers practical, quantifiable outcomes for your business, swiftly and effectively. From using wearable tech to monitor safety and health in care settings, to gathering data on how boilers are functioning for example — our Internet of Things solution uses today’s technology creatively, generating predictive data.
Our Internet of Things solution combines an approach that’s tailored to the detailed requirements of your industry with our experience in customising the latest Internet of Things technology to fit our clients’ needs. Because we’re experts in both your industry and the technology, the solutions we deliver will always be ideal for your business.
At the heart of our Internet of Things solution lies the Hitachi Solutions IoT Service Hub. It’s a combination of cloud-based software, data science and integration. Trusted and reliable, it’s built on proven Microsoft technologies, including Microsoft Dynamics 365 and Microsoft Azure. Its inbuilt predictive features mean your business is able to work proactively, rather than reactively, making informed and confident decisions.
The Hitachi Solutions IoT Service Hub provides the ability to interact bi-directionally with any device out in the field to drive and direct action. This feedback loop means you can proactively monitor equipment health in real time, predicting problems and allowing repairs to be undertaken before there’s a failure of systems or components. Simulating devices’ behaviour facilitates testing of models before implementation, providing assurance before deployment.
Our Internet of Things solution provides you with real-time dashboards, giving you the ability to view data as it’s generated on a daily or weekly basis. These Hitachi Solutions IoT Service Hub dashboards deliver a 360 degree view of activity for every device or user and, combined with data analytics, support proactive rather than reactive decision making.
The Hitachi Solutions IoT Service Hub is a fast-track way for your business to make the most of the Internet of Things now and into the future, by using the vast amount of data it generates in a predictive way. Its real-time views deliver rapid notifications which mean you can take action immediately, planning for the future rather than reacting to the past. This will significantly improve your customer service.
Our Internet of Things solution unlocks significant cost-saving opportunities by promoting more efficient, effective and predictive ways of working. A real-time view of devices supports higher operational times and increases first-time resolution, reducing costly servicing requirements. The Hitatchi Solutions IoT Service Hub also opens up new revenue streams by enabling performance-based service agreements or equipment-as-a-service offerings.
The Internet of Things is a new technological frontier and can be a daunting prospect for any business. That’s why we’ve built the Hitachi Solutions IoT Service Hub with high front-end configurability that doesn’t need a highly-skilled developer to carry out modifications. Our Internet of Things solution quickly lays all the foundations you need to grow and flourish alongside any future development of the Internet of Things.
We’re looking at new ways of doing things, overhauling everything we have, reducing the number of applications while improving customer service.
Andrew Boxall, Technology and Communications Service Manager
Shropshire County Council