Capability
Accelerated implementation
Achieve business transformation quickly and efficiently with our accelerated implementation tools and processes.
We know that it’s getting increasingly more difficult for local councils to fulfil their obligations to citizens and communities. Facing a growing and ageing population, you’re striving to find ways to bridge the gap between funding and resources, and the expectations of citizens. You know the solution lies in delivering differently — to drive revenue to meet your obligations, and you’re wondering how technology can help.
You know that citizens want to engage with Local Government at their convenience, but you’re also aware that their expectations of a more personalised, accessible and digitally-enabled experience are high. Our cross-industry knowledge will help you get the most out of your Microsoft technology to deliver the best possible experience.
We can help you harness the power of technology to transform your services, reimagining how staff work and interact with citizens. Connected devices, wearable tech and smart sensors within homes and the community can flag up when you need to take preventative action, helping you to serve your citizens better at a lower cost.
Local Government technology is the key to addressing the challenges you face, and we’re ready to show you how to make this a reality. To thrive in today’s environment, local councils need a strong, experienced technology partner to implement change rapidly and cost effectively. We’ll quickly incorporate your core Microsoft applications into a flexible, modern digital platform that’s robust enough to keep pace with technological change.
We’re Microsoft technology specialists with expertise in using Microsoft Dynamics 365 innovatively to replace your siloed systems with a single platform. Our mission is to bring Local Government technology to life for you, to deliver all the services you need, from customer service and mobile and field working, through to analytics and the ability to incorporate connected devices.
Serving today’s citizens efficiently requires a single, comprehensive view of the individual and the community. Using the Microsoft Cloud and Artificial Intelligence, councils can build a 360 degree view of their citizens to uncover new insights. By analysing your data, you’ll be able to anticipate needs, allocate resources more efficiently and, ultimately, provide better services.
We understand that addressing your challenges is more than just a business or a technology issue — your solution needs to transform both together. We’ll achieve this rapidly, using our four business Accelerators, ready-made processes and tools specifically designed for Local Government: digital customer engagement; service delivery; data analytics; and transforming the back office.
You’ll be able to move the interaction you have with citizens away from face-to-face, towards social media and web-based comms, giving people a variety of ways to contact you. Plus automation and an ability to better predict citizens’ needs will further reduce your costs. You can make your people more productive, too, with the introduction of planning and mobile working tools.
We’ll pull your data together so you can make decisions faster and more easily, and we’ll apply machine learning to identify patterns and trends. This will simplify how you collect data and take the manual work out of producing reports. And underpinning everything, we’ll bring your finance and HR functions on to your core platform to maximise efficiency and minimise both risk and costs.
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Are you keen to explore Microsoft Dynamics 365, but not sure where to start?
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We’re looking at new ways of doing things, overhauling everything we have, reducing the number of applications while improving customer service.
Andrew Boxall, Technology and Communications Service Manager
Shropshire County Council