Capability
Accelerated implementation
Achieve business transformation quickly and efficiently with our accelerated implementation tools and processes.
A growing and ageing population continues to put pressure on the delivery of Local Government services. At the same time, customers expect a more personal, accessible and digitally-enabled experience. In response, we are helping local councils to harness the power of the Microsoft Cloud to transform customer engagement and delivery so you can meet expectations despite the pressure on resources.
Delivering services with less funding and a smaller staff demands new business and service delivery models. Technology should enable a great digital experience, with anytime-anywhere access to services and information; it can also transform face-to-face services by incorporating AI, automation and mobile working. Our approach draws on our team’s years of experience working for public and private sector organisations, and expertise in Microsoft technology.
Working with us and Microsoft Dynamics 365, you’ll be able to move your customer interaction away from face-to-face, towards mobile, social media and other digital channels. You’ll be able to provide personalised information on council services, anticipating and responding to need, so your customers will feel more engaged and better informed. Plus, automation and an ability to better predict customer needs will allow you to optimise the allocation of your resources.
We use our experience across the public and private sectors to help service delivery teams transform their operations, reimagining how staff work and interact with customers to achieve the excellent experience you’re looking to deliver. Through our unparalleled expertise in Microsoft Dynamics 365, organisations can manage planning, scheduling, resourcing and fulfilment, whilst taking advantage of powerful mobile capabilities to improve productivity.
By incorporating the Internet of Things and Artificial Intelligence into service delivery, you’ll be able to better target resources where they are needed most. Connected devices in homes and council assets can be used to identify work needed earlier and allow for earlier interventions. Repairs and maintenance move from reactive to proactive, whilst wearable tech and smart sensors can transform delivery of care services leading to lower costs and better outcomes.
Being able to combine and visualise data from across your council to create a single view of people and the community unlocks the full value of the information you hold. Using Microsoft Azure and PowerBI you can analyse, visualise and share your data in a way that meets your statutory reporting needs. Making the right data available at the right time to the right people, securely, enables better decision making and increased agility.
Historically, local councils have often used complex, departmentally-focused IT solutions. But often their rigidity holds the council back from making necessary changes and doesn’t deliver the insights the council needs. By using Microsoft Dynamics 365 and Microsoft PowerPlatform, business processes can be improved and digitised across a whole range of services, allowing organisational silos to be broken down and better use to be made of information.
A common challenge for local councils is how to reduce the time and effort spent on dealing with ageing applications. Unsupported commercial applications often sit side-by-side with homegrown applications using technologies such as Access and Visual Basic — but still supporting important business functions. By using Microsoft PowerApps and Flow, we help organisations use these to create more modern, secure and mobile versions using ‘low code’ approaches.
We are proven specialists in Microsoft technologies, across Microsoft Dynamics 365, PowerBI, PowerApps and Azure. We understand that these will often co-exist alongside current council systems, but you need them to integrate seamlessly. We work with councils to create roadmaps combining the replacement of legacy and siloed systems, alongside delivering a modern digital platform for Local Government services built upon the Microsoft Cloud.
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Are you keen to explore Microsoft Dynamics 365, but not sure where to start?
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We’re looking at new ways of doing things, overhauling everything we have, reducing the number of applications while improving customer service.
Andrew Boxall, Head of Technology
Shropshire Council