Digitise your customer experience
The challenge is not only a well-designed front end but just as crucially, the service design, efficiencies and optimisation – for this, you need a customer platform.
Customer transformation comes with the expectation of savings and our new methodology will reduce the time to value, enabling savings to be realised sooner, while supporting customers with co-development techniques and skills growth.
Underpinned by our specifically designed Local Government accelerators and IP, we can reduce the average delivery of a CRM/Customer Platform by 6-12 months.
Whether in support of self-serve, contact centre or face-to-face services, we have solutions which help organisations improve first-time resolution rates and reduce customer complaints.
“Hitachi Solutions have been very knowledgeable and supportive from the start of our engagement with them. They have stood up systems in short amount of time for the most urgent work that the Southwark Council has needed during both the Covid Pandemic and the Ukrainian Crisis. They have been diligent and continue to be in longer-term projects and our day-to-day support.”
Pam Kaur, Application Analyst, Southwark Council.
Local Government news and insights
Hitachi Solutions partner with Isle of Man Government
Amy Horne sits down with Paul Watson, Interim Head of Technology Delivery from Isle of Man Government to discuss the latest exciting collaboration with Hitachi Solutions.
Hitachi Solutions partner with Bristol City Council
I sat down with Simon Oliver from Bristol City Council to discuss the exciting partnership with Hitachi Solutions and he answered some fundamental questions about the work behind our partnership
Hitachi Solutions Europe Win at the 2020 Hitachi Inspiration of the Year Awards
It is with great pleasure I can announce that Hitachi Solutions Europe has won the Sustainability award at the 2020 Global Hitachi Inspiration of the Year Awards for our incredible work developing the Vulnerability Hub within the UK Public Sector.