Digitise your customer experience

The challenge is not only a well-designed front end but just as crucially, the service design, efficiencies and optimisation – for this, you need a customer platform.

Align, understand
and accelerate

Customer transformation comes with the expectation of savings and our new methodology will reduce the time to value, enabling savings to be realised sooner, while supporting customers with co-development techniques and skills growth.

Underpinned by our specifically designed Local Government accelerators and IP, we can reduce the average delivery of a CRM/Customer Platform by 6-12 months.

Whether in support of self-serve, contact centre or face-to-face services, we have solutions which help organisations improve first-time resolution rates and reduce customer complaints.

people talking

“Hitachi Solutions have been very knowledgeable and supportive from the start of our engagement with them. They have stood up systems in short amount of time for the most urgent work that the Southwark Council has needed during both the Covid Pandemic and the Ukrainian Crisis. They have been diligent and continue to be in longer-term projects and our day-to-day support.”

Pam Kaur, Application Analyst, Southwark Council.