The era of AI is now

AI services in the retail sector are predicted to increase from $5 billion to above $31 billion by 2028 according to the World Economic Forum; assisting retailers to deliver advancements in key areas across automation, loss prevention, sustainability and supply chain optimisation.

Microsoft has been at the forefront of cutting-edge research into AI and integrating powerful, innovative AI technologies into their products and services, to help their customers do more. As a Microsoft-only business transformation partner, our experts are pivotal to this AI platform shift with Microsoft.

From Azure Cognitive Services to Machine Learning and Co-Pilots; the opportunities are both exciting and endless. We are dedicated to building the future faster and delivering better customer outcomes responsibly through the limitless possibilities of AI.

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Reduction in warehouse accidents as a result of AI

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Number of companies that have incorporated at least one AI technology

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AI contribution to UK economy in 2022

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Reduce time spent on mundane tasks

Automated workflows, predictive analytics, and intelligent automation can automate repetitive and time-consuming tasks, freeing up employees to focus on higher value generating activities.

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Transform customer experiences

Chatbots, virtual assistants, and customer service agents enable businesses to provide round-the-clock customer support, deliver personalised experience, and resolve customer issues quickly and efficiently.

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Optimise your supply chain

Through advanced data gathering from inventory management, AI is helping retailers stay on top of trends that affect supply and demand. This can contribute towards optimising your resource allocation so that you can respond quickly and more efficiently to consumer demand.

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Same time and costs

According to a recent survey by McKinsey, AI can optimise efficiency by 40% and reduce operational costs by up to 30%. With the assistance of AI, research and data scientists are able to better analyse patterns, predict outcomes, and make adjustments, information that would previously have taken months to collect, can now been done in minutes and seconds.

Our AI experts

Get to know just a few of our experts working with our Cloud Solutions.

Jack Murphy

Jack Murphy

AI Capability Lead

Jack specialises in delivering AI-powered solutions to customers across the private and public sectors. Based in Manchester, he has over ten years of experience working in a variety of industries across Europe to solve complex and challenging business problems with AI.

Robert Worsley

Robert Worsley

Director, Data & Analytics

Rob Worsley is Head of Data, Analytics and AI at Hitachi Solutions Europe, where he leads a large, multidisciplinary team of AI engineers, analytics consultants, and data engineers delivering high-impact data and AI initiatives across multiple industries. A seasoned data and AI leader, Rob specialises in helping organisations accelerate and scale their AI-driven transformations, moving from experimentation to measurable business value. Rob brings extensive expertise in enterprise Data & AI strategy, modern data platforms, advanced machine learning and AI implementation, and responsible AI practices. With over twenty years of experience across various sectors—including Retail, Oil & Gas, Energy, Financial Services, and UK Central Government—he collaborates directly with executive teams to transform insights into strategic action and deliver on organisational ambitions. Rob frequently contributes to industry discussions and thought leadership on AI governance, value creation, and the evolving role of data and AI in digital transformation.

Oliver Höllriegl

Oliver Höllriegl

Head of Data and Analytics

Oliver’s heart beats for digital data solutions and he is responsible for the topic of data and analytics at Hitachi Solutions. His team and he accompany our customers in unlocking the full potential of their data – whether by creating a sustainable, valid infrastructure as a single source of truth or by developing predictive models that provide insights and impulses for data-driven decisions. Oliver has been working in the field of data analytics for more than 15 years and has supported companies to fully exploit the added value of their data. He was able to contribute his knowledge in numerous analytical and strategic consulting projects in a wide variety of industries – from automotive to B2B and FMCG to retail.