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OCC Customer Loyalty Trends in Retail 2019

OCC's research discusses the big consumer trends retailers should consider to build a
successful loyalty programme in 2019.

Our friends at One Connected Community have recently published their research covering the big consumer trends retailers should consider to build a successful loyalty programme in 2019.

It’s definitely a compelling read for retailers.

Read the white paper here.

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Tim Rowe

Tim Rowe is the head of Retail Industry having held leadership positions with commercial and partner organisations both in the UK and overseas. Over the last 25 years, he has helped business leaders understand, embrace and adopt technology to make a step change in operating performance across retail, healthcare, finance and professional service organisations. Drawing on the deep technical innovation within Hitachi Solutions from artificial intelligence, intelligent process automation through to virtual and augmented reality, Tim’s objective is to inspire and support organisations on their digital transformation journey.

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Author spotlight

Tim Rowe

Tim Rowe is the head of Retail Industry having held leadership positions with commercial and partner organisations both in the UK and overseas. Over the last 25 years, he has helped business leaders understand, embrace and adopt technology to make a step change in operating performance across retail, healthcare, finance and professional service organisations. Drawing on the deep technical innovation within Hitachi Solutions from artificial intelligence, intelligent process automation through to virtual and augmented reality, Tim’s objective is to inspire and support organisations on their digital transformation journey.