Support Services
We provide expert support for Microsoft Dynamics 365, Power Platform & Azure. Backed by a close Microsoft partnership, our flexible, client-first model ensures first class support that delivers real value to your organisation.
“Hitachi Solutions is a testament to the power of collaboration. Together, we achieve extraordinary results fuelled by trust, respect, and a shared commitment to excellence.”
Bob Armstrong
Head of Technology Services, Department of Health and Social Care
Unrivaled Microsoft Expertise
Our 20+ year partnership of delivering excellence with Microsoft makes us one of the most trusted partners globally.
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Microsoft Partner of the Year Award Winner
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What We Offer
We know how important it is to keep your business running smoothly, which is why our application support service is built around you. We’re here to keep things running seamlessly behind the scenes. So you can focus on what matters most, growing your business.
Application Support
We know how important it is to keep your business running smoothly, which is why our application support service is built around you. We’re here to keep things running seamlessly behind the scenes. So you can focus on what matters most, growing your business.
Development Services
Whether you’re enhancing existing applications or creating something entirely new, we provide the strategic guidance and hands-on support needed to bring your vision to life. We don’t just build solutions; we ensure they drive real value for your business.
Telemetry and Monitoring
Our telemetry and advanced analytics monitoring services provide real-time insights into your systems’ performance, allowing you to proactively address issues before they impact your business.
Microsoft One Version
We manage Microsoft One Version releases for you, ensuring your systems stay up to date and run efficiently. We also provide expert advice on new features that can benefit your business, all while making sure system stability is never compromised.
Release and Environments
Our Release and Environment Management service ensures smooth, hassle-free transitions deployments every time. Each release undergoes thorough testing and validation, no surprises, just seamless updates.
Learning and Development
Our Learning and Development service delivers Microsoft application training, expertly tailored to meet the unique needs of the people in your business.
Testing as a Service
Testing as a Service (TaaS) offers a comprehensive solution for businesses that need consistent testing support without the overhead of maintaining an in-house team. Whether it’s validating business-driven changes or staying current with Microsoft’s continuous updates, we ensure your systems are always tested and stable. Repeatable and reliable testing scripts mean they reduce the time and effort needed for each release.
Start With a Solution Assessment
A great place to start with our Support Services is with a Solution Assessment. Our assessment will provide detailed insights and actionable recommendations for improvement.
Peter Windridge-France
Head of Service Operations
Peter has been part of Hitachi Solutions for over 5 years and has worked in the ERP/CRM space for 27 years, the last 16 of which have been spent implementing and managing Microsoft stack solutions. With a passion for Service Delivery, Solution Adoption and Client Satisfaction, Peter and his expert team of Solution Leads and Consultants drive service excellence by delivering all aspects of our service portfolio, helping to generate real business value for our clients, and taking the worry out of solution ownership.
Gill Carroll
Head of Service Delivery
Gill has been with us for 5 years and has worked in the Dynamics partner network for over 20. Gill has a passion for ensuring quality proactive customer service and support. Gill along with the Lifetime Services team looks after 70+ customers, building a trusted partnership and delivering client satisfaction through service excellence.
Benjamin Behr
Solution Lead
With over 12 years of Dynamics experience, Ben drives customer success by combining deep expertise with a focus on real business challenges. He leads thought leadership initiatives and crafts solution roadmaps that align seamlessly with Microsoft’s One Version approach, helping clients achieve sustainable growth.
Deborah Murray
Service Delivery Manager
Deborah has been with Hitachi Solutions for over two years and loves building strong relationships with our customers. She is passionate about helping clients make the most of the evolving Dynamics platform and finding solutions to complex business problems.