Hitachi Solutions partners with Warwickshire County Council to improve resident’s experience online
Hitachi Solutions has announced it will be co-developing a new contact centre with Warwickshire County Council (WCC) to bring 11 of its key services, including highways and customer feedback, onto a single platform as part of the Council’s digital transformation journey.
The platform will provide users with real-time updates, visual aids, and the option to make payments digitally. Residents will no longer need to contact the WCC Customer Service Center to track the progress of a query or application, reducing call volumes and pressure on Customer Service Center staff.
Hitachi Solutions and WCC are jointly implementing the new software, supporting the business case of the innovative project while also training Council staff with the necessary technical skills to manage and maintain the new customer platform.
The new system will utilise multiple tools from the Microsoft Cloud ecosystem to create a hybrid solution architecture, helping replace legacy systems and meet new requirements, including end-to-end digital services that support the Council’s long-term objectives set out in its digital roadmap.
Technological implementation presents an opportunity to do things differently, more efficiently, and to meet challenges in new ways. We are proud to be partnering with Warwickshire County Council to collaborate on this digital transformation which benefits residents across a range of services in the region.
Sharna Quirke
Strategic Director for Local Government and Health at Hitachi Solutions
Furthermore, Stephen Lugg, Head of ICT Strategy at Warwickshire County Council, added, “Improving the customer journey is at the forefront of what we do, and we’re delighted to be working together with Hitachi Solutions on this major transformation to deliver substantive change to the resident experience and the efficiency of our staff.”
The rollout of the first two of 11 key services took place on January 16, 2024, with the remaining nine services being rolled out by the end of the same year.
To find out more about Hitachi Solution’s offerings for Digital transformation, visit: https://www.hitachi-solutions.co.uk/
About Hitachi Solutions Europe
Hitachi Solutions Europe, Ltd. helps its customers successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on the Microsoft Cloud. Hitachi Solutions Europe provides global capabilities with regional offices in the United States, Canada, Europe, India/Middle East, Japan, and Asia Pacific. For more information, visit: https://www.hitachi-solutions.co.uk
About Hitachi Solutions, Ltd.
Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of the Information and Telecommunication Systems business of Hitachi Group and a recognised leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle, from systems planning to systems integration, operation, and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in North America, Europe, India/Middle East, and Asia Pacific. For more information on Hitachi Solutions, please visit: https://www.hitachi-solutions.com