Microsoft Power Virtual Agents

A conversational platform that revolutionises automation and the customer experience.

Transform your customer service with Microsoft Power Virtual Agents   

Microsoft Power Virtual Agents is a revolutionary solution that enables any organisation to create conversational virtual agents simply and effectively. With this intuitive platform, you can design powerful virtual agents without the need for coding skills. Whether you want to automate answers to frequently asked questions, offer 24/7 customer support or simplify internal processes, Power Virtual Agents is the key to an exceptional customer experience. Seamlessly integrated with Microsoft tools such as Teams, Dynamics 365 and Azure, this solution also offers advanced customisation to perfectly reflect your brand image. With built-in analytics, you can continuously monitor and improve the performance of your virtual agents. Discover today how Microsoft Power Virtual Agents can transform your business by maximising operational efficiency and improving customer engagement. 

Power Virtual Agents helps you offer a quality customer service   

By using Microsoft Power Virtual Agents, you can radically transform the way you manage customer interactions and internal processes. Imagine automating responses to routine customer queries, freeing up time for more strategic tasks. You can also provide 24/7 customer support, delivering an exceptional customer experience even outside office hours. With advanced personalisation, you can shape the appearance and behaviour of your virtual agents to perfectly reflect your brand. By integrating Azure, Teams, and Dynamics 365, you get a complete solution to improve the operational efficiency of your business. Explore now how Power Virtual Agents can help you streamline your processes and better engage your customers.

Benefits of Microsoft Power Virtual Agents

Automation of responses and use of bots

Microsoft Power Virtual Agents offers a powerful automation solution through the creation of intelligent bots. These bots can be configured to handle a variety of scenarios, from basic enquiries to complex interactions. For example, a bot can be trained to guide customers through the online ordering process, asking questions and providing personalised recommendations. Bots can also collect important customer information to improve future interactions. This ability to create and deploy bots quickly and without complex coding gives businesses a competitive edge by offering instant and accurate assistance to their customers.

24/7 customer service and multi-channel configuration

One of the major advantages of Microsoft Power Virtual Agents is the ability to configure and deploy virtual agents across multiple channels. Whether on your website, social networks, mobile applications or even messaging platforms such as Facebook Messenger, virtual agents are there to meet your customers’ needs wherever they are. This flexibility ensures that customer service is always available 24/7 on your customers’ preferred channels, improving their satisfaction and brand loyalty.

Advanced personalisation and built-in security:

Power Virtual Agents offers a high level of personalisation for businesses looking to create a unique customer experience. Virtual agents can be personalised with avatars, conversation scripts and brand-specific responses, providing a consistent and engaging experience for users. In addition, Microsoft pays particular attention to security and compliance. With industry-leading security standards and built-in data protection features, businesses can be assured that interactions with virtual agents are secure and compliant with current regulations. This integrated security enables businesses to build and maintain customer trust while guaranteeing data confidentiality and integrity.

Integration with Microsoft tools and use of Azure

Power Virtual Agents integrates seamlessly with the Microsoft ecosystem of tools, including Teams, Dynamics 365 and Azure. This integration enables seamless collaboration between teams, centralised data management and business process automation. For example, virtual agents can be integrated with Microsoft Teams to facilitate internal and external interactions. In addition, using Azure extends the capabilities of virtual agents with advanced artificial intelligence services such as natural language processing and voice recognition. This global integration with the Microsoft ecosystem enables businesses to maximise operational efficiency, improve data-driven decision-making and deliver a best-in-class customer experience.

“It’s been great working with Hitachi Solutions. They understand what it means to develop in a really agile way using the Power Platform.” 

Geoff Connell, Director of IMT & Chief Digital Officer