In March 2020, the Hitachi Solutions’ managed Department of Health and Social Care team was preparing to transform its corporate services by replacing a time-expired legacy system that had been rejected by users. Implementation of a cloud-based Microsoft Dynamics ERP solution would deliver Finance, Purchase-to-Pay, and HR systems.
As the COVID-19 pandemic took hold it became clear this Microsoft Dynamics 365 implementation was at risk. The decision was therefore made to roll back the cutover process, which was already in flight. The programme leadership then took stock and decided to exploit the strong team ethic and partner relationship with Hitachi Solutions that had been built during the Pre-Discovery, Discovery, Alpha and Beta phases. A joint reappraisal of the mission, vision and method were made with an eye to implementing under the new circumstances. Responsibilities were clarified and a shared understanding of the path to success was made clear, and new ways of working developed to enable a remote implementation by users working from home.