How councils can harness artificial intelligence – Roundtable

16 November, 2023
1 Spinningfields, Quay Street, Manchester, M3 3JE

As AI technology continues to advance and become more present in modern society, local and regional authorities are increasingly exploring its potential to improve key services and support their communities. At the same time, there are concerns about the potential limitations and ethical risks of using AI in local government, and the need to carefully consider the implications of this technology. 

Join us for an exciting roundtable for Local Authorities on Thursday 16th November, in Manchester. This session will discuss how councils can harness artificial intelligence (AI) to improve a broad spectrum of operations, including time and cost saving, data quality and streamlining routine tasks and processes to deliver better services and outcomes for citizens. 

This event is intended for councils that are actively considering or are on their adoption journey to utilising AI within one or more areas of the authority.  

Over the past year AI has hit the headlines with new services such as ChatGPT from Open AI breaking through into widespread usage and large organisations such as Microsoft making huge investments. This has led to public debate about the responsible use of the technology. 

AI has the potential to radically change the way public services are delivered, but many in local government are only at an early stage of debating the ground rules for the responsible use of such transformative technology, and considering how it could be adopted in their organisation. 

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Estimated global revenue from AI software applications in the industry by 2025

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AI contributed £3.7 billion to the UK economy in 2022

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AI adoption could save the UK Public Sector up to £33 billion per year by 2030

The era of AI is now

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Enhanced Citizen Satisfaction

AI-powered chatbots and virtual agents can engage with citizens in real-time, offering personalised experiences that improve overall satisfaction, and increasing customer expectations of how services are delivered to them.

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Personalised Customer Journeys

By rapidly processing vast amounts of data, AI can identify patterns in citizen behaviour, enabling tailored services and offerings that create highly personalised experiences.

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Compliment Limited Skills and Resources

AI can process and segment Local council’s invaluable data on a rapid scale and present information to allow workers to understand the quality, context and next steps to help citizens in the community.

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Reduced Human Error

AI’s unbiased data interpretation reduces the potential for human errors and subjectivity, ensuring more accurate decision-making. Improves data quality and can increase your data security.

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Time and Cost Savings

Implementing AI can lead to a 40% increase in efficiency and up to a 30% reduction in operational costs, as per a McKinsey survey. This time and cost savings ensure authorities are able to deliver key services more efficiently.

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Improve Regulation and Enforcement

AI will give Local councils the opportunity to spot trends with their data sets which will allow them to drive decision-making when it comes to regulations throughout the community, which will drive the need to solve public policy challenges.

Who will you engage with from Hitachi Solutions?

Local and Regional Government Industry Experts

Our best-in-class industry experts can provide valuable advice on your AI journey. 

AI Technology Experts 

If requested, our AI Microsoft experts can walk you through various scenarios and solutions. 

Business Transformation Leaders 

Our senior experts (functional and technical) possess globally renowned expertise in delivering business transformation projects and solutions. 

Reduce costs

Allow your team to spend less time on monotonous tasks which can be easily solved with AI automation and more time devoted to customer service. 

Save time

Machine learning and natural language processing (NLP) can personalise experiences at scale and improve key functions across the customer journey, allowing customers to receive consistent, tailored recommendations relevant to their needs. 

Reduce error

AI can also provide insights into the temporal patterns of consumer demand, including identifying seasonal item trends and estimating when these items will be in the highest demand.

Who should attend?

  • Chief Information Officer 
  • Chief Digital Officer 
  • IT Director 
  • Transformation Director 

The discussion will cover:

  • The different stages councils are at in using or preparing to use AI, and the different ways AI could benefit local government in citizen-facing services, staff productivity and achieving efficiency savings
  • Examples of where AI has already been deployed and outcomes to date, and examples of how councils are actively considering using it
  • What does it mean for councils to ensure they use AI in a responsible way, and how can they ensure residents are informed, sensitive information is used safely and potential biases are avoided
  • How officers can ensure AI is deployed effectively in their councils, including avoiding siloed usage and making sure staff are informed and aligned.

The roundtable will take place in person at 1 Spinningfields, Quay Street, Manchester, M3 3JE on Thursday 16th November at 10.45am for a 11.00am start. It will last until 12.30pm and be followed by lunch. 

Register your interest to attend here.

Sharna Quirke

Sharna Quirke

Strategic Director for Local Government

Sharna has been designing digital solutions to address complex public needs for nearly 20 years. During this time, she has delivered multiple digital transformation projects, published academic articles on e-Democracy, advised the World Bank on digital inclusion in service delivery, and designed a benchmarking framework assessing how digitally evolved local services are across Europe.

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Liam Murphy

Liam Murphy

Business Development Manager

As a Business Development Manager, Liam specialises in IT transformation within the UK’s local government sector. His extensive expertise and strategic acumen have proven instrumental in fostering innovation and efficiency for public institutions. Liam works closely with clients to understand the needs and challenges of local government and works as a trusted partner in the realm of digital transformation.

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Details

  • Date 16 November, 2023
  • Time 10:45-14:00