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The Microsoft Dynamics 365 User Interface is changing


Hitachi Solutions > Microsoft Dynamics 365 UI deprecation

Microsoft are retiring the classic web client, and you will need to prepare to move to the Unified Interface. The official announcement has now been made and customers must transition to Unified Interface before October 1, 2020.


What's Affected?

The changes apply to: Customer Engagement online

  • Legacy web client users of first-party Dynamics 365 Customer Engagement apps
  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Services
  • Along with any common data service model-driven apps not already built using the Unified Interface.

What do I need to do?

Contact your Hitachi Account Manager for further information.

Application owners and administrators should be making plans to move to the Unified Interface now. Whichever your approach, either a big-bang move of your main application or an incremental introduction of new apps on the Unified Interface alongside your main legacy web client, you should be using the Unified Interface entirely by October 2020.

"Microsoft's goal is to make Unified Interface the primary & only client infrastructure, all product roadmap investment is only there."

Now is a good opportunity to revamp your user experience!

For more information on how to transition to the new UI please contact your Account Manager or Service Delivery Manager to get the support you need.

Microsoft has provided the answers to many FAQs you may have:

Why is the Unified Interface Better?

Moving to the Unified Interface shouldn't be seen as a burden. There are many reasons we have seen why it is better than the legacy web client.

It's modern, the web pages flow and respond to different sizes and devices - in fact, it's the same interface on web browsers, mobile devices, embedded within Outlook - so it's just so much fresher and now consistent across devices which aid end-user adoption.

It performs better too on modern browsers, much better. That's so important and allows for much more graphically rich and interactive web forms. The Unified Interface brings modern components which engage end-users: graphical controls, interactive widgets from the PowerApps Component Framework and Microsoft's own re-thought layout and command buttons.

And with the model-driven app concept, it's a great way to build apps-for-purposes instead of one huge app used by everybody. Yes, the back-end is the same but end users can be more engaged with tailored apps for them.

This genuinely is a time to re-think how you want end-users to engage with the apps.

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