From Overwhelmed to Empowered Business Applications
Transforming Customer Engagement
with the Modern Agentic Platform
Date: 16th October 2025 | Time: 11:00 AM (UK Time)
Value Proposition
Join us online!
In today’s fast-moving digital landscape, traditional CRM systems are no longer enough. Sales, marketing, and service teams face rising expectations, data overload, and the growing need for AI-driven experiences that truly empower users.
Join us to discover how Microsoft Dynamics 365, Copilot, and the Power Platform are reshaping the future of customer engagement. Learn how a unified, intelligent business application platform moves your organisation from siloed tools to seamless collaboration, smarter decisions, and faster value delivery.
Through rapid showcases and expert insights, see how the “invisible CRM” empowers sellers, marketers, and service agents alike, bringing productivity to where work happens.
What’s on the agenda?
11:00 | Welcome & Setting the Scene
- Why traditional CRM systems fail sales teams today.
- Rising expectations, AI disruption, and the urgency to rethink CRM.
- The shift from siloed tools to a unified, intelligent platform.
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11:05 | Invisible CRM for Sales
- What is the “Invisible CRM”?
- Bringing CRM to where sellers work (Outlook, Teams, mobile) with Dynamics 365 and Copilot.
- Demo: AI-powered sales workflows, meeting summaries, and context-aware suggestions.
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11:15 | Intelligent Marketing & Customer Insights
- How unified data and Copilot accelerate marketing campaigns and customer understanding.
- Demo: Personalized, on-brand messaging and orchestrated customer journeys.
- Simplifying segmentation and campaign creation with AI.
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11:20 | Agent-First Customer Service
- Empowering agents with real-time insights and knowledge suggestions.
- Demo: Copilot in service—intent and knowledge agent, case agent, and omnichannel support.
- The feedback loop: continuous improvement, learning from every interaction.
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11:30 | The Power of One Platform
- How Microsoft’s platform unifies sales, marketing, and service.
- Lower total cost of ownership, faster time-to-value, and real-time insights.
- Custom workflows and extensibility with Power Platform.
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11:35 – 11:40 | Q&A + What’s Next
- Live Q&A & CTA: Schedule a tailored assessment or demo with Hitachi Solutions.
- Invitation to our in-person Microsoft events across Europe.
From Overwhelmed to Empowered Business Applications
Details
- Date 16 October, 2025
- Time 10:00 AM – 2:00 PM
Venue
- Online