Autonomous Agents & Augmented Advisers: The New Standard in Customer Service
April 27, 2026
10:00 am
Take your operational efficiency to the next level with agentic customer service
Today’s customers expect fast, personalised and truly omnichannel support, across voice, chat, email and messaging. Yet many organisations still rely on fragmented systems that slow advisers down and create frustration for customers.
To remain competitive, businesses need a single, intelligent platform that unifies channels, enhances adviser performance and adapts to modern ways of working.
Join us for an exclusive executive briefing designed for business and IT decision-makers. We will explore how Microsoft Dynamics 365 Contact Centre as a Service (CCaaS), enhanced with AI agents, Copilot and Azure Communication Services, addresses these challenges directly.
At Hitachi Solutions, we help organisations unlock the full potential of CCaaS, transforming not only customer service teams, but every customer-facing function, from sales to field operations.
By connecting data, channels and AI-driven workflows, you can empower your teams to increase productivity, streamline operations and turn every interaction into a meaningful opportunity to improve customer satisfaction.
Agenda
10:00 am – 10:15 am Welcome and introduction
AI trends and their impact on frontier enterprises
10:15 am – 10:30 am Autonomous Agents & Augmented Advisers: The New Operational Standard
10:30 am – 11:00 am Sonepar Case Study — Demonstrating Impact in Practice
11:00 am – 11:15 am Refreshment break
11:15 am – 11:45 am Product roadmap — Velocity as a competitive advantage
11:45 am – 12:15 am BVI — Turning an agentic vision into a measurable transformation plan
12:15 am – 1:00 pm Going further: Automating end-to-end customer service processes — the true enabler of self-service
1:00 pm – 2:00 pm Buffet lunch and networking with industry experts and peers
Register for the event
Details
- Date 27 April, 2026
Venue
- Microsoft Office, London