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Hitachi Solutions
Interserve Case study

Interserve reduces total cost of ownership with Microsoft Dynamics

Interserve Casestudy

EMPLOYING 50,000 STAFF and with an annual revenue of £2.3 billion, Interserve is one of the world's foremost support services and construction companies.

Interserve's portfolio of services spans advice, design, construction, equipment management and facilities management, providing these services to organisations in the public and private sector.

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As a consequence of growth, through the acquisition of several companies as well as new contracts, Interserve found itself with a wide portfolio of finance systems supported by manual processes and multiple spreadsheets.

Hitachi Solutions collaborated with Interserve on the process change, shared services consolidation, procurement process, complex data migration and integration, using more than 30 business and technology experts’ onsite at Interserve’s offices.

By implementing a single Enterprise Resource Planning (ERP) system and aligning the business processes, the implementation of Microsoft Dynamics has enabled Interserve to standardise its core business processes and clean up its data. The IT landscape is now less fragmented and there are fewer applications to support.

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Scope of Solution

  • Requirements gathering
  • Process mapping
  • Software development
  • Project management
  • Change management
  • Implementation
  • Data migration and integration
  • Testing
  • Training and handover
  • On-going managed services

Client testimonial
“Hitachi Solutions successfully tackled an extremely complex integration project and provided us with expert guidance and advice in transforming our IT infrastructure without disrupting our business as usual activities. We now have a common technology platform in place with consolidated applications, standardised processes, and a resilient platform that will support our growth strategy.”
Shaun Devey, IT Director, Interserve

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