Skip to content

Transforming CRM at Essex County Fire and Rescue Service

Industry analysts, GlobalData, explore how Hitachi Solutions implemented Microsoft Dynamics CRM, increasing staff productivity and saving Essex County Fire and Rescue Service £125,000 annually.

The role of UK fire and rescue services have evolved over the past decade. In addition to responsibility for responding to emergencies, the teams now play an increasingly important role in incident prevention.  This is combined with a growing mandate to share information and intelligence with other agencies, like the police force.

In 2009, Essex County Fire and Rescue Service adopted a new IT strategy which included replacing its existing Management Information System (MIS). In 2014, Hitachi Solutions was engaged to deliver the new solution, ultimately delivering annual cash savings of £125,000 after going live in early 2016.

The new system, built on the Microsoft Dynamics CRM platform provides a solution that will support Essex County Fire and Rescue Service as it continues to evolve, creates operational efficiencies and allows it to more effectively share information with other agencies, improving the safety of local homes and businesses.

Industry analysts, GlobalData, spoke to Dennis Leeks, Programme Manager at Essex County Fire and Rescue Service. Discover the lessons learned in the implementation, here or get in touch with our team.

Related insights

Solutions

Boosting business with data science and analytics

With so much data at our fingertips, finding the pieces that are truly valuable can be a challenge. That’s where…

Джонатан Скот Вицепрезидент

Solutions

Find out how a System Health Check is one of the ways we help our clients

We spoke to Ann Munro, CRM Data Manager at AQA to get an insight into a customer relationship with Hitachi…
See all insights
Amy Horne

Author Spotlight

Amy Horne

Amy is the Head of Marketing and Alliances, responsible for leading the marketing strategy and execution for the Public Sector. This includes executing integrated marketing campaigns, developing relationships with key partners and industry thought leaders, and creating demand generation programmes.

Community

Interview – Victoria Pendleton speaks exclusively about ED&I

In light of International Women's Day, we had the opportunity to delve into the contributions made by legendary cyclist and double Olympic gold medalist, Victoria Pendleton, towards promoting equality, diversity, and inclusion. Despite being in a male-dominated industry, she has been a vocal advocate for change and has played an…

Amy Horne

Industries

Q&A with the programme manager of one of the largest IoT platforms in the UK

Hitachi Solutions have collaborated with Microsoft and South London Partnership (SLP) to create one of the largest IoT platforms in the UK. SLP is a cross-political party sub-regional collaboration of five London boroughs: Croydon, Kingston upon Thames, Merton, Richmond upon Thames and Sutton. We sat down with Andrew Parsons, the…

Amy Horne

Community

Yasmina Passeri candidate for the Women in Industry Awards 2022

Yasmina Passeri, Hitachi Solutions, has submitted her candidacy for the prestigious Women in Industry 2022 Awards in the "International Woman" category to be held on 29 September 2022.

Amy Horne