Microsoft Dynamics 365 Application Management
Our service packages in the area of application management ensure that your software solutions always remain robust and stable in order to keep the consequences of failure as low as possible.
Rapid Issue Resolution
The service includes incident and problem management, minor solution optimisations, advice and support as well as the resolution of data support problems. This also includes service level management, carried out by a team of experts certified according to ITIL (Information Technology Infrastructure Library).
It regulates the restoration of business processes in accordance with service level agreements. Our team of consultants are highly qualified and follow best industry practices so that our customers can always have the peace of mind that their problems will be resolved as quickly as possible.
24/7 access to the ITSM customer portal to log incidents and requests
ITIL-compliant governance
Incident management
Close networking with Microsoft
Wide range of consulting skills
Full cost transparency
Microsoft One-Version Updates
Our One Version Update Service maximises the ROI of your solution while minimising the risks of a permanent evergreen update strategy.
New features and functionalities are constantly being introduced into your system via Microsoft Dynamics 365 updates. Our approach reduces potential risks and secures your system for a successful update.
Our expertise is unique.
Hitachi Solutions offers you global consistency and stability combined with regional expertise. This gives us the flexibility to understand international business and technology trends while having a deep understanding of complicated regional challenges.
Our awards and certifications from Microsoft confirm that we are among the best regionally and internationally when it comes to supporting companies on their transformation journey and creating added value from their Microsoft solutions that makes this transformation possible.
“Initial results have been very positive and open up great possibilities: our salespeople have adopted Microsoft Dynamics 365 and now have access to real-time data, whether from their computer, smartphone or tablet, whenever they are on the move.”
Virginie Vermuelen, Freight Sales Support Manager, Eurotunnel
Our Lifetime Services experts
Get to know just a few of our experts working with our Lifetime Services solutions.
Gill Carroll
Head of Service Delivery
Gill has been with us for 5 years and has worked in the Dynamics partner network for over 20. Gill has a passion for ensuring quality proactive customer service and support. Gill along with the Lifetime Services team looks after 70+ customers, building a trusted partnership and delivering client satisfaction through service excellence.
Kashish Bhatia
Service Delivery Manager
With over 10 years of experience in IT Service Management and Operations, Kashish loves a good challenge and solving complex problems. He has been with us in many roles over the past 5 years and is dedicated to delivering customer satisfaction through the pursuit of service quality.
Tom Simms
Service Delivery Manager
Tom helps guide customers to look into the extensive portfolio of services and expert consultants we have in Lifetime Services. He loves to delight clients with excellent customer service and provide solutions to their business challenges.
Deborah Murray
Service Delivery Manager
Deborah has been with Hitachi Solutions for over two years and loves building strong relationships with our customers. She is passionate about helping clients make the most of the evolving Dynamics platform and finding solutions to complex business problems.
Lifetime Services news and insights
Application Support as part of Hitachi Solutions Lifetime Services
News
Latest survey results reveal customers are very satisfied with Hitachi Solutions Lifetime Services
Each year we ask our customers to complete a customer satisfaction (CSAT) survey. We are delighted to announce that our overall satisfaction score increased from a healthy 79% in 2020 to 84% in 2021.…
News
Hitachi Solutions continues to deliver excellence and enhance the customer experience through our Lifetime Services team at Eurotunnel
Connor Timson sat down with Geoff Bishop from Eurotunnel to discuss the partnership with Hitachi Solutions Lifetime Services and he answered some fundamental questions about the work behind our partnership.connor.png