Insights
Stay up to date with new product releases, service updates and the latest developments at Hitachi Solutions.
Case study
Rotork
Discover how Rotork, a world leader in intelligent flow control solutions, partnered with Hitachi Solutions to modernise its digital landscape. By unifying ERP and CRM systems on Microsoft Dynamics 365, Rotork has built a connected, scalable foundation that drives efficiency, enhances compliance, and delivers a consistent customer experience worldwide.
Blog
AI in retail: Turning promisesinto performance
From the dot-com crash to AI, how digital transformation reshaped retail, disrupted industries, and continues to redefine global commerce.
Event
From Days to Seconds: How AI Agents Are Transforming Enterprise Operations
21 January, 2026
Webinar on how MCP enables AI agents in Dynamics 365 Finance & Supply Chain, including a live demo, current capabilities, and how to get started.
Video
The Microsoft Copilot Series
Get full access to our copilot series for practical guidance from our experts on exploting Microsoft Copilot, AI readiness and responsible adoption.
Blog
Why AI governance now looks like talent management
AI agents are shifting governance from control frameworks to talent management, where digital workers need roles, ownership, and accountability to scale safely.
Case study
Sonepar
Sonepar’s contact centre transformation with CCaaS boosts efficiency, customer experience, and sales performance while enabling AI adoption.
Event
AI in Action: Strategies, Stories & Solutions for Digital Transformation
6 November, 2025
London, United Kingdom
Join Hitachi Solutions and Microsoft on November 6th for Driving Business Impact with AI: A Customer Innovation Afternoon with Hitachi Solutions.
Event
Reimagining Customer Service: AI Agents, KPIs & Proven Value
29 June, 2026
Teams Webinar
Discover how AI-powered agents in Dynamics 365 Contact Centre help improve customer service performance, from reducing handling times to increasing customer satisfaction.
Press release
Hitachi Solutions America Appoints Roger Lvin as Chief Executive Officer and President
Hitachi Solutions America, Ltd. today announced the appointment of Roger Lvin as Chief Executive Officer and President, effective immediately.
Blog
My Internship Experience
A personal reflection on gaining hands-on experience in CSR and internal communication, with key tips for making the most of an internship.
Blog
Enterprise AI: the key signals from FabCon 2026
Some conferences confirm what you already know. Others change the way you see things. FabCon 2026 was clearly the second kind. Without fanfare or hype, the same observation kept coming up everywhere: enterprise AI cannot be built without truly usable data, data that can flow in real time, unified, governed and…
Report
AI in retail: Turning promises into performance
Download AI in retail: Turning promises into performance to uncover how AI and modern data foundations help close the gap between customer promises and real-world performance.