Application Support
Supporting our clients with an industry standard ITIL aligned model, ensuring best practises are maintained and service provided through ITIL accredited consultants and service managers.
We understand that the significant investment organisations make in Microsoft technology helps shape their future growth and deliver their goals. This investment needs protecting and requires a service that does more than just “keeps the lights on”. Our Lifetime Services team leverage the founding principles of Hitachi, priding themselves on supporting the delivery of continual success and innovation to the organisations we work alongside.
450 support staff across 6 global Centres of Excellence available to support organisations across the globe 24/7.
Within Europe, our 5 service centres (UK, Germany, France, Portugal and Bulgaria) ensure your support can stay local.
Breadth of knowledge across Microsoft Dynamics 365, Power Platform and on-premise versions (CRM/AX)
Our Lifetime Services team do not just react to issues and escalations in a traditional service desk support capacity. We offer a range of services that are designed to wrap around your business, ensuring every step you take is supported by our expertise. This ensure the business users are able to maximise the value out of their Microsoft solutions and your IT team able to focus on defining a true strategy for the organisation.
Examples of how our Lifetime Services team can support your organisation so you can focus on your business strategy.
Our Lifetime Services team boasts unrivalled expertise in supporting your investment in Microsoft technology. We support organisations across Microsoft Dynamics 365, The Power Platform (Power Apps, Power Automate, PowerBI and Power Virtual Agents) as well as supporting and assisting organisations on legacy, on-premise versions of Microsoft Dynamics AX and Microsoft Dynamics CRM.
Hitachi Solutions really understood our requirements from the start and have helped develop and maintain some key project platforms for us. Moving from the development team to Lifetime Services was smooth, and the team have been engaging and supportive. It’s also been a real help to be able to draw on the original developers as well as the range of colleagues in the support team.
Duncan Levesley, Service Director
Grant Thornton
