Lifetime Services for Microsoft Dynamics 365, CRM, AX and the Power Platform

Supporting your business at every step

We understand that the significant investment organisations make in Microsoft technology helps shape their future growth and deliver their goals. This investment needs protecting and requires a service that does more than just “keeps the lights on”. Our Lifetime Services team leverage the founding principles of Hitachi, priding themselves on supporting the delivery of continual success and innovation to the organisations we work alongside.

We've got you covered

Global coverage

450 support staff across 6 global Centres of Excellence available to support organisations across the globe 24/7.

Local expertise

Within Europe, our 5 service centres (UK, Germany, France, Portugal and Bulgaria) ensure your support can stay local.

Microsoft experts

Breadth of knowledge across Microsoft Dynamics 365, Power Platform and on-premise versions (CRM/AX)

Our Lifetime Services Catalogue

Our Lifetime Services team do not just react to issues and escalations in a traditional service desk support capacity. We offer a range of services that are designed to wrap around your business, ensuring every step you take is supported by our expertise. This ensure the business users are able to maximise the value out of their Microsoft solutions and your IT team able to focus on defining a true strategy for the organisation.

Application Support

Supporting our clients with an industry standard ITIL aligned model, ensuring best practises are maintained and service provided through ITIL accredited consultants and service managers.

Adoption Services

Working to ensure your organisation is able to manage new ways of working and new solutions are consumed internally and the business values are still front and centre.

Cloud Migration

Guiding your organisation through the planning, delivery and support of moving your legacy solutions to the Microsoft Cloud with our dedicated Microsoft Dynamics experts.

Environment Management

Ensuring that your systems are always up to date and running at high performance, proactive monitoring.

Release Management

Working alongside your organisation to plan, schedule and manage your solution through different releases, environments and deployments.

Service Management

Providing 24x7 incident capability alongside regular reports and service reviews, in partnership with your dedicated Service Delivery Manager (SDM).

Training and Development

Working alongside your key users to ensure they are up to date on the latest advancements and solutions.

Quality Assurance

Working with you to ensure all areas are covered, leveraging automation tooling to ensure that quality is assured pre and post-implementation.

Update and Advisory

Supporting clients through the Microsoft evergreen release cadence, providing consultancy, guidance, support in line with their own roadmap and objectives.

End to end Microsoft expertise

Our Lifetime Services team boasts unrivalled expertise in supporting your investment in Microsoft technology. We support organisations across Microsoft Dynamics 365, The Power Platform (Power Apps, Power Automate, PowerBI and Power Virtual Agents) as well as supporting and assisting organisations on legacy, on-premise versions of Microsoft Dynamics AX and Microsoft Dynamics CRM.

The stakeholders at Pandora had a wonderful experience working alongside Hitachi Solutions’ Managed Services team. The Managed Services team at Hitachi Solutions were always available, delivering the highest levels of support to our stakeholders. It was immediately clear they take immense pride in the levels of service provided.

Pandora IT

Let us take care of your Microsoft applications, whilst you take care of your business