Thank you for joining our Agents in a Day workshop. This hands-on session explored how organisations can design, build and govern intelligent AI agents using Microsoft Copilot Studio. Below is a summary of the key themes, practical learnings and expert insights shared throughout the day to help you continue your agentic AI journey with confidence. 

 

Key takeaways

Predictable, trustworthy agents start with well-defined roles, boundaries, instructions, and error-handling, regardless of how simple or advanced the agent is.

Clear agent design is the foundation of reliable AI

Predictable, trustworthy agents start with well-defined roles, boundaries, instructions, and error-handling, regardless of how simple or advanced the agent is.

Autonomous agents require clear boundaries and controls

The workshop reinforced that autonomous agents only deliver value when the right triggers, tools, knowledge, and guardrails are in place and that many use cases benefit from staying conversational.

AI agents must be designed with governance from day one

Security, privacy, and compliance were shown to be enablers of scale, not blockers, particularly in enterprise and regulated environments.

Microsoft Copilot Studio enables practical, production-ready agents

Copilot Studio can be used to move from prototype to real-world agents enhanced with tools, knowledge, and automation.

Agents in a Day: workshop presentation

Get access to the complete presentation from the Agents in a Day workshop held on January 28th, and revisit the key insights anytime.

Download the presentation

Download the brochure

 

 

Connect with our speakers

David Reid

David Reid

Pre-Sales Solution Architect

David Reid is a Pre-Sales Solution Architect with 35+ years’ experience in enterprise software, now leading AI-led innovation at Hitachi Solutions after nearly two decades at Microsoft. He helps organisations drive measurable outcomes using Microsoft AI, Dynamics 365, Power Platform and Copilot Studio. 

Dana Hasan

Dana Hasan

AI Architect

Dana Hasan is an AI Architect at Hitachi Solutions Europe, specialising in Azure, Power Platform and Copilot ecosystems. She implements enterprise AI systems end-to-end, with deep capability in multi-agent architectures, model orchestration and governance at scale. Her work enables organisations to implement AI responsibly, balancing innovation, compliance and measurable delivery outcomes. With over a decade in Artificial Intelligence, Machine Learning and data migration, Dana has delivered AI solutions across multiple industries.  She is recognised for bringing clarity to complex technical challenges, breaking large architectures into practical, buildable patterns, and enabling teams to ship AI that performs reliably in real-world environments. Dana advocates for responsible, scalable AI, supported by strong governance and safeguards that enable secure enterprise acceleration.

Kyle Smith

Kyle Smith

Hitachi Solutions  

Kyle Smith is a Senior Functional Consultant specialising in AI agents built with Microsoft Copilot Studio and Power Platform. He is a Microsoft Certified Agentic AI Business Solutions Architect, he brings a practical, delivery-led approach to building agents ready for real-world use. 

Amy Matrai

Amy Matrai

Hitachi Solutions  

Amy Matrai is a Senior Project Manager specialising in public sector technology innovation, with strong experience as a Scrum Master and Agile coach. She has worked extensively in government and recently in the water sector, helping organisations address complex delivery and data challenges to enable insights-driven policy and enforcement. 

Sam Bartlett

Sam Bartlett

Environment Agency

Sam Bartlett is Data and AI Lead for the Environment Agency’s Regulatory Services Programme, driving innovation across the data landscape and embedding safe, scalable AI. He leads the AI Launchpad, including initiatives like the Regulatory Guidance Assistant and RSP Intelligence Hub, enabling smarter, data-driven decision-making.  

Phil Wiltshire

Phil Wiltshire

Defra

Phil Wiltshire is a Lead Solution Architect with 25 years’ experience in large-scale digital transformation across multiple sectors. He currently leads architecture assurance across the regulatory services programme, shaping secure, scalable solutions and responsible AI adoption. 

Will Corfield

Will Corfield

Microsoft

William Corfield is a Senior Go-To-Market leader at Microsoft, helping organisations unlock business value from AI, agents, applications and automation. He partners with senior leaders to scale intelligent processes, accelerate transformation and deliver tangible commercial impact.  

Matthew Holmes

Matthew Holmes

Business Development Director

Matthew Holmes is a Business Development Director at Hitachi Solutions Europe with over 25 years’ experience in software and deep expertise in the Microsoft ecosystem. He helps organisations drive long-term digital transformation through a consultative approach. 

Continue your AI learning journey

Build on the ideas and insights from the Agents in a Day workshop through a bespoke session, tailored to your organisation’s goals, challenges, and level of AI maturity.

Our expert-led workshops help your teams go deeper – from identifying high-value AI agent use cases to shaping a clear, practical roadmap you can move forward with.

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