Capability
Lifetime Services
Outstanding service for your digitisation
Microsoft Dynamics 365 Customer Service empowers businesses to intelligently handle routine requests and resolve complex issues. With this tool our clients can simplify agent and customer experiences through one complete source of customer data using a single, extensible platform. This provides your business to deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.
Personalise service with 360-degree customer views
Interact with customers on their preferred channel, create a single, consistent service experience through a threaded view of the customer experience, and quickly offer the most relevant knowledge articles to deliver more accurate results.
Empower your teams to improve productivity
Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts. Intelligently route cases by topic or channel to the best-fit agent and make smarter recommendations with agent-facing bots that use contextual data about customers and your business. Learn from your customers based on their feedback submitted through surveys.
Unify technology to get more from your data
Build a single source of truth and make better business decisions with Common Data Service, and use the Common Data Model to ensure customer service agents are referencing the same customer data as other departments in your company, across all business processes and apps.
Intelligent Customer Service
Reveal insights from your data with AI when you compile all your data in a single and secure location. Realise its full potential by combining Customer Service with industry-leading AI apps—including Dynamics 365 Virtual Agent for Customer Service, Customer Insights, and Customer Service Insights.
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights. Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth, and improve productivity with innovative AI capabilities and features.
Dynamics 365 Virtual Agent for Customer Service
Reduce costs by empowering your customer support specialists —the people closest to the customer—to build and update chatbots that engage conversationally with your customers and employees. Improve productivity with AI-driven insights that help you identify and automate emerging or time-consuming customer support issues.
Eurotunnel ensures digital transformation is on track with Microsoft Dynamics 365 and Hitachi Solutions
Deploy real innovation, transform your organisation
