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Microsoft Dynamics 365

Hitachi Solutions > Technologies > Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service empowers businesses to intelligently handle routine requests and resolve complex issues. With this tool our clients can simplify agent and customer experiences through one complete source of customer data using a single, extensible platform. This provides your business to deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.

Personalise service with 360-degree customer views

Interact with customers on their preferred channel, create a single, consistent service experience through a threaded view of the customer experience, and quickly offer the most relevant knowledge articles to deliver more accurate results.

Intelligent Customer Service

Reveal insights from your data with AI when you compile all your data in a single and secure location. Realise its full potential by combining Customer Service with industry-leading AI apps—including Dynamics 365 Virtual Agent for Customer Service, Customer Insights, and Customer Service Insights.

Eurotunnel ensures digital transformation is on track with Microsoft Dynamics 365 and Hitachi Solutions

Deploy real innovation, transform your organisation

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