Support Services
At Hitachi Solutions, we believe that customers deserve more than just a supplier – they deserve a partner committed to helping them navigate the complexities of evolving technologies and business needs.
“Hitachi Solutions is a testament to the power of collaboration. Together, we achieve extraordinary results fuelled by trust, respect, and a shared commitment to excellence. It’s more than a business relationship; it’s a journey of mutual success.”
Bob Armstrong
Head of Technology Services, Department of Health and Social Care
Our client centric focus means we strive to be constantly aligned with our client’s agenda. This ethos results in our relationship to feel more like a partnership, rather than the traditional client-supplier relationship. Our Service Management team promote this alignment ensuring a deep understanding of their client’s business challenges and needs.
In addition, our Solution Leads provide a depth and breadth of expertise across the Microsoft stack resulting in our ability to offer strategic guidance and oversight.
We believe this, combined with our global reach, truly differentiates Hitachi Solutions to provide a world class service to our clients to maximise their return on investment and stay on the cutting edge of technology advancements.
Our Services Portfolio
Our application support service ensures your business runs smoothly through production protection and maintenance of service stability. By leveraging industry best practices, we act as a trusted partner, providing proactive management and swift resolution.
Application Support
Our application support service ensures your business runs smoothly through production protection and maintenance of service stability. By leveraging industry best practices, we act as a trusted partner, providing proactive management and swift resolution.
Development Services
Development Services provides a scalable service offering to meet ever-changing business needs. Focused on tackling a prioritised backlog, using sprints for rapid value delivery, this service supports a unified team approach, either collaborating with your current development team or handling all development aspects of your solution.
Microsoft One Version
Our Microsoft One Version service not only maintains your solution in line with Microsoft release cadence but supports you in taking advantage of the new features and releases, enabling business decisions to be made in partnership with Hitachi Solutions’ experts.
Release and Environment Management
Our Release and Environment Management service guarantees smooth transitions and high-quality deployments by adhering to industry best practices. Through meticulous planning, scheduling, and controlled releases, we maintain a robust process that safeguards production environments. Every release is thoroughly tested and validated, ensuring minimal risk to your production systems, this also means you gain complete transparency into what’s being deployed, so there are no surprises—only confidence in each release.
Testing as a Service
Testing as a Service (TaaS) offers a comprehensive solution for businesses that need consistent testing support without the overhead of maintaining an in-house team. Whether it’s validating business-driven changes or staying current with Microsoft’s continuous updates, we ensure your systems are always tested and stable. Repeatable and reliable testing scripts mean they reduce the time and effort needed for each release.
Telemetry and Monitoring
Telemetry and Monitoring provide pro-active insight into your system health, taking away the unknown by capturing key data and turning it into real information. This allows the services team to act before a failure occurs in your solution but equally allows for adjustments and optimisations to ensure your solution remains optimal over time.
Hitachi Solutions demonstrate a strong presence during our engagements that brings with it a confidence level that is needed when dealing with some of the complex challenges we encounter… We have a great Service Delivery Manager who continues to be an important advocate for the quality of service we deliver to our wider stakeholders.
Tom Simms
Service Delivery Manager
Tom helps guide customers to look into the extensive portfolio of services and expert consultants we have in Lifetime Services. He loves to delight clients with excellent customer service and provide solutions to their business challenges.
Gill Carroll
Head of Service Delivery
Gill has been with us for 5 years and has worked in the Dynamics partner network for over 20. Gill has a passion for ensuring quality proactive customer service and support. Gill along with the Lifetime Services team looks after 70+ customers, building a trusted partnership and delivering client satisfaction through service excellence.
Deborah Murray
Service Delivery Manager
Deborah has been with Hitachi Solutions for over two years and loves building strong relationships with our customers. She is passionate about helping clients make the most of the evolving Dynamics platform and finding solutions to complex business problems.
Kashish Bhatia
Service Delivery Manager
With over 10 years of experience in IT Service Management and Operations, Kashish loves a good challenge and solving complex problems. He has been with us in many roles over the past 5 years and is dedicated to delivering customer satisfaction through the pursuit of service quality.
Services News and Insights
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Application support
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Client Engagement
When thinking about client engagement, the focus on our approach to customers. In service delivery, it’s easy to present statistics and metrics, but the real value lies in the depth of our engagement. The…
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What is it like to be a Transition Manager at Hitachi Solutions?
Transition Managers at Hitachi Solutions focus on process governance, ensuring that developed solutions are handed over to our Support Services team in a standardised and comprehensive way.