Led initially by experiences from well-known online consumer platforms, customers now expect the organisations who have their data to communicate, interact and treat them based on their unique preferences, historical interactions and predict their future intent.
As organisations gather more and more data through increased touchpoints, customer data is commonly scattered across silo systems. There’s a real opportunity to create better customer experiences, deliver a 360-degree view of your customers and understand them like never before in a unified customer profile.
prefer brands who remember, and provide relevant offers and recommendations to them.
report frustration when they receive irrelevant, generic communications and engagement.
have suggested they would stop doing business altogether with companies who fail at customer-tailored communications and more personalised experience.
Microsoft Dynamics 365 Customer Insights provides a way for organisations to get a 360-degree view of their most important stakeholders that they serve, their customers. It provides a way for organisations to ensure that products, services, and campaigns are addressing specific pain points for individuals by leveraging data at an individual and persona level.
Hitachi Solutions are experts in developing customer data platforms that will empower your marketing, sales, and service professionals to deliver personalised experiences to customers at scale.
The Hitachi Solutions Customer Insights Accelerator combined with our proven implementation methodology will help you unlock the value in your data, enabling a production-ready, AI-driven Customer Insights solution in as little as 6 weeks – which ultimately will allow you to ensure that your customers are at the centre of your decision making by leveraging the valuable insights.
Insight in as little as 6 weeks
From multiple sources
Across all channels of your customers
That answer real business questions
With Artificial Intelligence
From your data insights
The discovery workshop is a free-of-charge 2-to-3-hour business-led engagement with our experts, who will work with you to brainstorm the current challenges you are facing using a proven methodology. The purpose of the workshop is for us to highlight our experiences from other scenarios that we have been exposed to and involved with and look to see if there are any similarities with the challenges you are facing, the ambitions the organisation has, and how we help you get there.Request a workshop