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Shielding Hub

The Hitachi Solutions' Shielding Hub: Supporting millions of vulnerable people across the UK

Hitachi Solutions > Solutions > COVID-19: Shielding Hub

Managing vulnerable people in your community is a priority in this time of crisis.

As the government moves into phase 2 of shielding across the UK, Local Authorities are continuing to support the individuals classed as clinically extremely vulnerable.

In circumstances where shielding is advised for clinically extremely vulnerable individuals, councils will be responsible for assessing food and basic support needs and facilitating the delivery of that support. Under the national registration model, councils will receive data on CEV individuals who have self-declared that they have a support need via the National Shielding Service System website. The Hitachi Solutions Shielding Hub is currently supporting over 1 million clinically extremely vulnerable people across the UK.

Norfolk County Council support their most vulnerable citizens with Hitachi Solutions

Norfolk County Council needed to protect and support the most vulnerable and at-risk citizens impacted by the COVID 19 pandemic in the most efficient, consistent and structured way possible. The council had to work out very quickly how they were going to work in partnership with their district colleagues to make sure anyone needing help and support get it in a timely manner, especially those in particular that are clinically vulnerable and being advised to not leave the house for a considerable period of time.

Norfolk Council was identified as a single point of contact for incoming calls with the district councils taking responsibility for outbound calls to people on the shielding list and putting in community responses based on a needs assessment that could be anything from emergency food parcels to prescription pick-ups right through to dog walking or making sure their basic needs were met at a local level.

What does the Hitachi Solutions Shielding Hub do?

The Hitachi Solutions Shielding Hub makes it possible to quickly put in place processes and procedures to manage and support the individuals identified as extremely clinically vulnerable in each local authority in the UK.

This solution was originally designed by Hitachi Solutions alongside the royal borough of Chelsea and Kensington and now supports more than 2 million people across Europe.


We were incredibly impressed with Hitachi Solutions responsiveness and would recommend them.

The Royal Borough of Kensington and Chelsea

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