Centralisation
All of your back office and front office channels integrated into a single interface for a 360° view of your business.
Hitachi Solutions Retail eBook 2020
Retail: the keys to a successful digital transformation
Customer expectations within Retail are changing dramatically. To meet the ever-changing demands of a new generation of buyers, retailers’ number one priority is delivering a connected customer experience, underpinned by data. The Hitachi Solutions Retail eBook highlights examples, best practices and expert testimonials to give you the impetus.
Our Top 3 Trends
The modern customer demands high-end, differentiated and personalised shopping experiences and expect brands to deliver a true omni-channel experience. Discover more information about the top 3 technological trends identified in our report below to help optimise your customer experience.
Analyse
Real-time data analysis enables a seamless and personalised customer experience across all sales channels.
Automation
Machine Learning and AI enable retailers to identify customer preferences and habits, to tailor offerings and services to the individual.
Tim Rowe Director of Retail Hitachi Solutions Europe
To meet the expectations of customers, it is imperative to have a digital supply chain, from supplier management to intelligent sourcing, through inventory, logistics and delivery vehicle management.
Jon Mortimore Finance Director Dr Martens AirWair International
We will be able to become more efficient, act internationally and enrich the positions of our employees, replacing manual and tedious tasks with tools better adapted to our global growth.
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Our experts provide you with the knowledge, experience and future vision of digital transformation within the retail sector.