The resulting whitepaper outlines the key points raised in these discussions, including:
- Today’s retail pain points and how leading retailers are addressing them
- The advocacy vs. loyalty scheme debate
- How to deliver great customer service continuously, and how technology can help
- Why engaged and informed staff result in happy customers
Download the whitepaper here.
Hitachi Solutions works with retailers around the world to help them migrate to new technology solutions and put customer’s first. Utilising Microsoft Dynamics and Hitachi Solutions specialist retail software, retailers can gain a complete 360° view of their customers. Only by truly knowing your customers can you market, sell, and service them efficiently and cost effectively.
Hitachi Solutions also recently released a report with leading panel of senior professional services executives, exploring ways in which British companies can prepare themselves for 2017: “Business Agility in the Countdown to Brexit”. Download the report here.