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Powering through the Power Platform

Our Pre-Sales Senior Consultant William Dorrington rounds up the Power Platform Hackathon hosted in Hitachi Solutions' offices at Tower 42 in London.


Innovating the customer experience: understand customer value

Delivering customer value can be a daunting goal to achieve and even more when the expectations of the customer change. Discover how innovation can be…


Dynamics 365 Saturday in Stockholm, all you need to know about this great event

Chris Huntingford, MVP, Dynamics 365 Pre-Sales Solution Architect at Hitachi Solutions, attended Dynamics 365 Saturday Conference where he had the opportunity to meet and share…


How Eurotunnel rolled out its new Customer Relationship Management (CRM) solution in record time

Set up a new CRM solution in less than five months? That's the challenge the Channel Tunnel concessionaire has faced.


National initiative helps residents navigate the online world

Clarion Futures hosted a networking event on last Thursday 22nd November along with Microsoft and Hitachi Solutions to support the positive impact that the 'Digital…


How to deliver customer-centric insurance and why it matters

Ruwan Perera presents the six pillars of customer-centric insurance that organisations should consider to provide a better customer experience.


Bonaparte and a Bow Tie

Why retailers need to evolve into data driven retailing?


Meet Hitachi Solutions’ Microsoft MVP

Chris Huntingford - Dynamics 365 Pre-Sales Solution Architect - is a newly appointed Microsoft MVP! We sat down for an interview.


The 3 Ps of computer aided facilities management (CAFM): productivity, profitability and performance

We look at the three areas and offer advice on how organisations can improve the way they approach them by leveraging CAFM software


Housing Associations: why the Inside Housing Tech Leaders List is only the beginning…

Find out how creativity and innovation are driving technology in the housing sector.


Join us at the Local Government Strategy Forum

The Local Government Strategy Forum is a great chance to connect with other authorities, and suppliers, to share views on transformation and innovation across local…


Returning to the Hitachi Solutions family

Hitachi Solutions’ new Industry Director for Retail looks forward to the future.


How tech is helping older people live independently at home, for longer

Discover how Hitachi Solutions uses everyday tech to transform home care in Shropshire.


Transforming Local Government with Microsoft Dynamics 365

Find out how councils can effectively meet the varied needs of today’s citizen.


Introducing our Local Government Starter for 20 package

An ideal way to empower your employees, engage your customers and optimise your operations.


Enabling digital transformation for housing associations and local authorities

Discover how organisations are changing their ways of working to deliver better, joined-up services.


TECH@Housing: exploring the future of the industry

Discover what went on at the recent TECH@Housing event and where the housing sector is going next.


Join us at TECH Severn Conference 2018

We’re really looking forward to taking part in July’s upcoming TECH Severn Conference. Discover how you can be a part of this exciting event.


ICEE event: a holistic offering across the entire insurance lifecycle

This week, I attended the Insurance Customer Engagement Europe event, taking part in discussions with industry leaders on how insurers can achieve “One Vision, One…


The Digital Workspace

Explore how fundamental changes in the workplace are impacting on people, technology and the way they interact.


Event: Adobe Cloud Experience and Dynamics 365 for Insurance

Don’t miss our latest event, in partnership with Adobe: Digital Platform and Dynamics 365 for Insurance.


Webinar: Microsoft Dynamics 365 Common Data Service and PowerApps

The third and final in our series of webinars on the Microsoft Dynamics Spring Release 2018 takes place on Friday.


Furthering our footprint in Europe with the purchase of German systems integrator Implexis

Hitachi Solutions Europe Ltd. announces today the acquisition of German retail Microsoft Dynamics 365 specialist Implexis GmbH.


Webinar: Microsoft Dynamics 365 for Finance and Operations

Don’t miss the second in our series of webinars on the Microsoft Dynamics Spring Release 2018.


Housing: a conversation about change

Discover how the housing sector is changing, bringing with it a new range of subtleties and complexities.


Webinar: Microsoft Dynamics 365 for Customer Engagement

Join our first Microsoft Dynamics 365 Spring Release webinar to find out more about how to use Microsoft Dynamics 365 for Customer Engagement.


What does the tech explosion mean in housing?

Discover how technology is providing a viable option for housing associations to replace their legacy housing management systems.


Update and Advisory Service: Information and Insight for your business

Discover how Hitachi Solutions can help you to unlock the benefits of Microsoft Dynamics 365 and access unparalleled opportunities for your business.


Insurance Customer Engagement Europe: How insurers can achieve One Vision, One Voice

How can an integrated insurance landscape achieve a true single customer view?


A Single Business Applications Platform for Local Government?

Last week Hitachi Solutions attended its first Local Gov Strategy Forum, alongside 300 local government leaders from England and Wales.


Using the IoT to enhance field service and boost productivity

One of the key business differentiators today is data. And field service is no different. Here’s how to get the right information and use it…


Four forms of transformation local authorities are looking for

Last week Hitachi Solutions attended its first Local Gov Strategy Forum. Here, 300 local government leaders from England and Wales came together to discuss the…


Forbes CIO Summit Europe: exploring the CIO’s role at the core of technology ecosystems

Following the success of its annual US-based CIO summit, Forbes will be hosting its first ever Forbes CIO Summit Europe in London on May 24th.


Looking forward to the Local Government Strategy Forum

The Local Gov Strategy Forum is just a few days away — and the Hitachi Solutions team is looking forward to this chance to meet…


Combining a Service Culture with a Customer-Centric Leadership

Hitachi Solutions attended this years’ Field Service Summit with the theme of Combining a Service Culture with a Customer-Centric Leadership. Martin Green shares some highlights.


Find out how a System Health Check is one of the ways we help our clients

We spoke to Ann Munro, CRM Data Manager at AQA to get an insight into a customer relationship with Hitachi Solutions.


Leveraging opportunity from the GDPR: a guide for insurers

Ruwan Perera explains why GDPR could actually be an opportunity for your business.


The keys to GDPR success in the insurance sector

With the GDPR deadline fast approaching — are you confident you’re ready?


Boosting business with data science and analytics

With so much data at our fingertips, finding the pieces that are truly valuable can be a challenge. That’s where Hitachi Solutions data science and…


Local Gov Strategy Forum: Shaping and Delivering the Future

Join us at the Local Gov Strategy Forum and discover how we’re helping Local Authorities to transform their technology, business processes, and their engagement with…


Innovating to create the ideal customer experience

George Efthimiou explores what 2018 has in store for retailers who want to get ahead and create the best experience for customers.


Hitachi Solutions Named a Global Leader in Forrester Wave Report on Microsoft Dynamics 365 Services

Forrester ranks Hitachi Solutions as a top performer in enabling digital transformation.


Find us at the Field Service Summit

We’re excited to be taking part in an idea blitz at the upcoming Field Service Summit in April. Take a look at what this is…


Women in Dynamics Event, 2018

Gender equality is garnering a great deal of attention at the moment. But how does this issue affect the Microsoft Dynamics 365 community? The Women…


Don’t miss Cher Lewney at ‘A Dynamic(S) Future?’

The battle between traditional HMS and Microsoft Dynamics 365 continues to rage — but are we set to enjoy ‘A Dynamic(S) Future?’


Discover how digital is transforming housing

Housing Technology 2018 has been a huge success!


How to avoid short-circuiting your business when implementing ERP

Almost all projects experience major delays in business readiness during Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) implementation. Delays cost money, undermine business…


The sky’s the limit!

With 120 families in England made homeless every week, the team at Hitachi Solutions are donning their running shoes to raise money for homelessness charity,…


Balancing GDPR compliance and commercial value

Ruwan Perera reveals how the insurance industry can thrive through compliance with GDPR.


Fast, friction-free retail experiences

How can your retail business offer modern customers the experience they’ve come to demand?


EU GDPR: 99 days and counting to turn risk into opportunity (and bring your people with you)

Andy Gill explores how your business can start looking at GDPR as an opportunity to homogenize your data, rather than seeing it as simply a…


Looking forward to Housing Technology 2018

What challenges does the future hold for the housing industry? And how can technology enable better service delivery for housing associations? Find out, with a…


Inspiring the next generation of Microsoft Dynamics 365 consultants

Darren Littlechild explores how Hitachi Solutions is helping to train the next generation of Microsoft Dynamics 365 consultants, ready to meet the growing demand for…


The inherent opportunity in GDPR

Ruwan Perera explains why GDPR could actually be an opportunity for your business.


Digital technology — both challenge AND solution for housing associations

Digital technology is both the cause of and the solution to many of the problems facing housing associations today. Find out why.


Your guide to making the most of NRF 2018

Attending NRF 2018? Here’s a guide to which talks you won’t want to miss.


How the IoT and predictive maintenance can save you money

Our recent webinar, conducted in partnership with Copperberg, digs deep into the benefits of IoT and predictive maintenance.


How to overcome the complex challenges of Delegated Authority

Our latest Delegated Authority event revealed how MGAs and insurers are working together to overcome hurdles, including GDPR.


Press release: Dr Martens chooses Hitachi Solutions Europe for multi million pound global rollout of Microsoft Dynamics

To support their ambitious growth plans Dr Martens chooses Hitachi Solutions Europe for multi million pound global rollout of Microsoft Dynamics.


How housing associations can give data a home

Following our recent roundtable event with Inside Housing, Cher Lewney explores the digital future for housing associations.


Delegated Authority: navigate the risks and regulations

Discover the technology that insurers can use to overcome the regulatory challenges of Delegated Authority.


Beyond deadline day: opportunity in GDPR

We hosted 24 leading retailers at our recent event ‘The GDPR: From burden to opportunity’. Find out what we discovered.


Turning your business dreams into reality

Discover why, when it comes to transformative technology, we offer something different — ensuring you make the most of your new systems.


Q&A: Why upgrade to Microsoft Dynamics 365 in the cloud?

Using Microsoft Dynamics 365 in the cloud has many benefits. Find out what these are, and whether you should consider upgrading.


Why your Transformation & Adoption strategy is doomed

Want to know why your T&A strategy is doomed? Read on to ensure you're employing the right people and tools to do the job effectively...


Uncovering Opportunity in GDPR

Fresh from our OCC retail workshop — ‘GDPR: The Opportunity. Optimise the way you interact with customers’ — we explore what we learned.


IoT Solutions World Congress: The smart way to invest in the IoT

Fresh from the IoT Solutions World Congress, Jonathan Scott and Kyle Hill discuss how your business can invest intelligently in the IoT.


GDPR regulation: finding innovation through regulation

As the General Data Protection Regulation (GDPR) deadline approaches, our new infographic explores the opportunity to be found in regulation.


The Time is Right: Upgrade to Microsoft Dynamics 365

Explore the new features and capabilities of Microsoft Dynamics 365 in the Cloud, compared to Microsoft Dynamics AX and Microsoft CRM, in our new whitepaper.


New Insurance Whitepaper: Use GDPR to Strengthen Customer Relationships

Learn how your business can use GDPR as an opportunity to rethink customer data management and create trust, loyalty and stronger customer relationships to leapfrog your…


How to Make Sure Your Software Implementation is One of the 40% That Succeeds

Why is it that over 60% of software implementations fail? Could it be that the role that change agents play in the daily lifecycle of…


Transforming CRM at Essex County Fire and Rescue Service

Industry analysts, GlobalData, explore how Hitachi Solutions implemented Microsoft Dynamics CRM, increasing staff productivity and saving Essex County Fire and Rescue Service £125,000 annually.  


Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition

Embedded analytics? Improved mobile experience? Increased implementation speed? We think the Microsoft update and expansion of Dynamics 365 for Finance and Operations, Enterprise Edition, is…


How to Maximise IT Project Success: Start with the End in Mind

The implementation of business-critical software should always focus on adding value to the business. Clearly identify and quantify the business outcome expected from your implementation,…


Project Kick-Offs and First Impressions

Programme Manager, Abdul-Wahid Paterson, shares 9 steps he goes through before each first-engagement project meeting, to try and ensure that first impressions are both positive…


What does the Future hold for Housing Associations?

Inside Housing and Hitachi Solutions brought together sector leaders to discuss what kind of future housing associations should be planning for.


Why the Latest Evolution of Dynamics 365 Is Great News for Business Users

Losing the siloed ERP and CRM brands is an extremely positive move for us as strategic Microsoft consultants - and most important, our customers.


New Retail Whitepaper: Get Ready for Changing Data Regulation (GDPR)

Today, we’re sponsoring a ‘GDPR Preparedness’ workshop for senior UK retailers with our partners One Connected Community.


Hitachi Solutions Recognised as Winner for 2017 Microsoft Cloud Customer Relationship Management Partner of the Year

The company was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft…


Project Planning Direction

Planning should not be left-to-right or right-to-left, but outside-in. Get the shell of the plan locked down early and build out the inner. Never loose…


How to Achieve Faster, Better Returns by Driving Value for Clients and Fee Earners

We spoke to John Brearton, senior consultant to the legal sector at Hitachi Solutions Europe, about the steps law firms can take to improve their…


Hitachi Solutions Europe Launches New Transformation & Adoption Practice

Q&A with practice lead, Alex von Massenbach


Webinar: Meeting Customer Expectations

Hitachi Solutions, Microsoft and The Insurance Network will co-host a 45-minute webinar at 13:00 on Tuesday 16th May.


Hitachi Solutions Europe Launches New Data Science & Analytics Practice

Q&A with practice lead, Jonathan Scott


CRM for Investment Banking

How can relationship managers manage their daily workload, track all their client interactions and get a 360-degree view of their client – all within Outlook…


Join us at Field Service Summit!

On 11 April, Hitachi Solutions will be sponsoring and hosting a roundtable at Field Service Summit. The event will take place at the Warwick Conference…


Retail Pulse

Last year, Hitachi Solutions launched a white paper series in partnership with Essential Retail, Microsoft and leading retailers: Cutting Customer Irritation & Maintaining Authenticity.


Financial Services and Mental Health TechSprint

On 14-15 March 2017, the One Hitachi family joined the FCA TechSprint in partnership with PwC and the Money and Mental Health Policy Institute. The…


Microsoft Dynamics 365: Making Essex Safer

We’re delighted to share a new video case study about our partnership with Essex County Fire and Rescue Service. Hitachi Solutions implemented Microsoft Dynamics’ cloud-based…


Enabling Business Agility in the Countdown to Brexit

In partnership with Director Magazine, Hitachi Solutions and Microsoft gathered business leaders from some of the UK’s leading professional services organisations: Buro Happold, BDO, Bite…


Cutting Customer Irritation

Hitachi Solutions and Essential Retail hosted a round-table discussion with some of the UK’s largest retailers: including Tesco, Carpetright, Dune Group and Blackwell’s. The event…


Essential Retail Talks to Chris Huntingford, Hitachi Solutions

We’re delighted to share an interview between Ben Sillitoe, editor of Essential Retail and Chris Huntingford, CRM Consultant at Hitachi Solutions. Chris talks about how…


Why is Customer Engagement in Insurance so important?

Daryl Henwood, CRM Industry Lead for Financial Services at Hitachi Solutions Europe, presents highlights from the latest in our series of breakfast briefings with The…


The perfect Dynamics 365 solution for Professional Services (Part 2)

We’ve combined our years of industry experience and Dynamics 365 expertise, with critical user insight from our existing clients, and developed a new cloud-based ERP…


Digital Disruption in Retail

Consumer expectations have risen dramatically over the last few years. The “now generation” demands easier comparisons, faster customer service and quicker delivery of their purchases.…


The perfect Dynamics 365 solution for Professional Services

Every industry has its own unique set of challenges. In the professional services industry, some particularly acute challenges include revenue leakage, effective time and resource…


Travelodge Hotels Limited

Steven French, Executive Vice President at Hitachi Solutions spoke with Chris Orme, Head of Sales, Travelodge Hotels Limited


Essentials for Professional Services: Navigating a post-Brexit world

Right now, it’s hard to escape the fact that the UK is going through a period of upheaval. The decision to leave the European Union…