Lifetime Services | Dynamics 365 Support

Rapid Issue Resolution

The service includes incident and problem management, minor solution optimizations, advice and support as well as the resolution of data support problems. This also includes service level management, carried out by a team of experts certified according to ITIL (Information Technology Infrastructure Library).

It regulates the restoration of business processes in accordance with service level agreements. Our team of consultants are highly qualified and follow best industry practices so that our customers can always have the peace of mind that their problems will be resolved as quickly as possible.

Central components

24/7 access to the ITSM customer portal to log incidents and requests

ITSM customer portal for submitting incidents and requests.

ITIL-compliant governance

Managed by a dedicated Service Delivery Manager.

Incident management

Incident management according to SLAs and identification of causes of failure.

Close networking with Microsoft

Benefit from our close network with Microsoft and our status as a trustworthy Microsoft partner when solving critical product problems.

Wide range of consulting skills

With a broad and extensive range of consulting skills and capacities, we meet your service requirements. For this we can provide a reactive or a dedicated team.

Full cost transparency

With Hitachi Solutions you benefit from full cost transparency and flexible business models.

picture of laptop with data on it and a hand pointing to it

Microsoft One-Version Updates

Our One Version Update Service maximises the ROI of your solution while minimising the risks of a permanent evergreen update strategy.

New features and functionalities are constantly being introduced into your system via Microsoft Dynamics 365 updates. Our approach reduces potential risks and secures your system for a successful update.

Our expertise is unique.

Hitachi Solutions offers you global consistency and stability combined with regional expertise. This gives us the flexibility to understand international business and technology trends while having a deep understanding of complicated regional challenges.

Our awards and certifications from Microsoft confirm that we are among the best regionally and internationally when it comes to supporting companies on their transformation journey and creating added value from their Microsoft solutions that makes this transformation possible.

Microsoft Dynamics Inner Circle Partner

Dynamics 365 Services Partner of the Year

Designated Solutions Partner for Microsoft Cloud

Specialisations in Microsoft Dynamics 365 Finance, Service, Sales, Low Code Application Development and Supply Chain Management

Member of the Microsoft Partner Advisory Council (PAC)

Ranked as a leader in the Microsoft Dynamics 365 Services PEAK Matrix® Assessment for 2023

Key features of the service include:

Awareness of Microsoft release schedule and details of new/updated/deprecated features

Assessments of how they will impact your business and what is required to safeguard your production system

Insight into what new features and functionality could add business value and how you can leverage

A coherent structured plan to introduce the changes and mitigate the risks

A testing strategy – and testing resources – to identify compatibility issues with your system and the Microsoft Update

Resolution of identified compatibility issues

“Initial results have been very positive and open up great possibilities: our salespeople have adopted Microsoft Dynamics 365 and now have access to real-time data, whether from their computer, smartphone or tablet, whenever they are on the move.”

Virginie Vermuelen, Freight Sales Support Manager, Eurotunnel

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Our Lifetime Services experts

Get to know just a few of our experts working with our Lifetime Services solutions.

Gill Carroll

Head of Service Delivery

Gill has been with us for 5 years and has worked in the Dynamics partner network for over 20. Gill has a passion for ensuring quality proactive customer service and support. Gill along with the Lifetime Services team looks after 70+ customers, building a trusted partnership and delivering client satisfaction through service excellence.

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Kashish Bhatia

Delivery Manager

With over 10 years of experience in IT Service Management and Operations, Kashish loves a good challenge and solving complex problems. He has been with us in many roles over the past 5 years and is dedicated to delivering customer satisfaction through the pursuit of service quality.

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Tom Simms

Service Delivery Manager

Tom helps guide customers to look into the extensive portfolio of services and expert consultants we have in Lifetime Services. He loves to delight clients with excellent customer service and provide solutions to their business challenges.

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Deborah Murray

Service Delivery Manager

Deborah has been with Hitachi Solutions for over two years and loves building strong relationships with our customers. She is passionate about helping clients make the most of the evolving Dynamics platform and finding solutions to complex business problems.

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Get in touch with us

Lifetime Services news and insights

News

Latest survey results reveal customers are very satisfied with Hitachi Solutions Lifetime Services

Each year we ask our customers to complete a customer satisfaction (CSAT) survey. We are delighted to announce that our overall satisfaction score increased from a healthy 79% in 2020 to 84% in 2021. Read more about what our customers have said in this blog.