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Innovating the customer experience: understand customer value

Delivering customer value can be a daunting goal to achieve and even more when the expectations of the customer change. Discover how innovation can be…


National initiative helps residents navigate the online world

Clarion Futures hosted a networking event on last Thursday 22nd November along with Microsoft and Hitachi Solutions to support the positive impact that the 'Digital…


How to deliver customer-centric insurance and why it matters

Ruwan Perera presents the six pillars of customer-centric insurance that organisations should consider to provide a better customer experience.


Bonaparte and a Bow Tie

Why retailers need to evolve into data driven retailing?


Meet Hitachi Solutions’ Microsoft MVP

Chris Huntingford - Dynamics 365 Pre-Sales Solution Architect - is a newly appointed Microsoft MVP! We sat down for an interview.


Housing Associations: why the Inside Housing Tech Leaders List is only the beginning…

Find out how creativity and innovation are driving technology in the housing sector.


Returning to the Hitachi Solutions family

Hitachi Solutions’ new Industry Director for Retail looks forward to the future.


Enabling digital transformation for housing associations and local authorities

Discover how organisations are changing their ways of working to deliver better, joined-up services.


TECH@Housing: exploring the future of the industry

Discover what went on at the recent TECH@Housing event and where the housing sector is going next.


Join us at TECH Severn Conference 2018

We’re really looking forward to taking part in July’s upcoming TECH Severn Conference. Discover how you can be a part of this exciting event.


ICEE event: a holistic offering across the entire insurance lifecycle

This week, I attended the Insurance Customer Engagement Europe event, taking part in discussions with industry leaders on how insurers can achieve “One Vision, One…


The Digital Workspace

Explore how fundamental changes in the workplace are impacting on people, technology and the way they interact.


Event: Adobe Cloud Experience and Dynamics 365 for Insurance

Don’t miss our latest event, in partnership with Adobe: Digital Platform and Dynamics 365 for Insurance.


Furthering our footprint in Europe with the purchase of German systems integrator Implexis

Hitachi Solutions Europe Ltd. announces today the acquisition of German retail Microsoft Dynamics 365 specialist Implexis GmbH.


Housing: a conversation about change

Discover how the housing sector is changing, bringing with it a new range of subtleties and complexities.


What does the tech explosion mean in housing?

Discover how technology is providing a viable option for housing associations to replace their legacy housing management systems.


Insurance Customer Engagement Europe: How insurers can achieve One Vision, One Voice

How can an integrated insurance landscape achieve a true single customer view?


The keys to GDPR success in the insurance sector

With the GDPR deadline fast approaching — are you confident you’re ready?


Innovating to create the ideal customer experience

George Efthimiou explores what 2018 has in store for retailers who want to get ahead and create the best experience for customers.


Don’t miss Cher Lewney at ‘A Dynamic(S) Future?’

The battle between traditional HMS and Microsoft Dynamics 365 continues to rage — but are we set to enjoy ‘A Dynamic(S) Future?’


Discover how digital is transforming housing

Housing Technology 2018 has been a huge success!


Balancing GDPR compliance and commercial value

Ruwan Perera reveals how the insurance industry can thrive through compliance with GDPR.


Fast, friction-free retail experiences

How can your retail business offer modern customers the experience they’ve come to demand?


Looking forward to Housing Technology 2018

What challenges does the future hold for the housing industry? And how can technology enable better service delivery for housing associations? Find out, with a…


The inherent opportunity in GDPR

Ruwan Perera explains why GDPR could actually be an opportunity for your business.


Digital technology — both challenge AND solution for housing associations

Digital technology is both the cause of and the solution to many of the problems facing housing associations today. Find out why.


Your guide to making the most of NRF 2018

Attending NRF 2018? Here’s a guide to which talks you won’t want to miss.


How to overcome the complex challenges of Delegated Authority

Our latest Delegated Authority event revealed how MGAs and insurers are working together to overcome hurdles, including GDPR.


Press release: Dr Martens chooses Hitachi Solutions Europe for multi million pound global rollout of Microsoft Dynamics

To support their ambitious growth plans Dr Martens chooses Hitachi Solutions Europe for multi million pound global rollout of Microsoft Dynamics.


How housing associations can give data a home

Following our recent roundtable event with Inside Housing, Cher Lewney explores the digital future for housing associations.


Delegated Authority: navigate the risks and regulations

Discover the technology that insurers can use to overcome the regulatory challenges of Delegated Authority.


Beyond deadline day: opportunity in GDPR

We hosted 24 leading retailers at our recent event ‘The GDPR: From burden to opportunity’. Find out what we discovered.


Uncovering Opportunity in GDPR

Fresh from our OCC retail workshop — ‘GDPR: The Opportunity. Optimise the way you interact with customers’ — we explore what we learned.


GDPR regulation: finding innovation through regulation

As the General Data Protection Regulation (GDPR) deadline approaches, our new infographic explores the opportunity to be found in regulation.


New Insurance Whitepaper: Use GDPR to Strengthen Customer Relationships

Learn how your business can use GDPR as an opportunity to rethink customer data management and create trust, loyalty and stronger customer relationships to leapfrog your…


What does the Future hold for Housing Associations?

Inside Housing and Hitachi Solutions brought together sector leaders to discuss what kind of future housing associations should be planning for.


New Retail Whitepaper: Get Ready for Changing Data Regulation (GDPR)

Today, we’re sponsoring a ‘GDPR Preparedness’ workshop for senior UK retailers with our partners One Connected Community.


How to Achieve Faster, Better Returns by Driving Value for Clients and Fee Earners

We spoke to John Brearton, senior consultant to the legal sector at Hitachi Solutions Europe, about the steps law firms can take to improve their…


Webinar: Meeting Customer Expectations

Hitachi Solutions, Microsoft and The Insurance Network will co-host a 45-minute webinar at 13:00 on Tuesday 16th May.


CRM for Investment Banking

How can relationship managers manage their daily workload, track all their client interactions and get a 360-degree view of their client – all within Outlook…


Retail Pulse

Last year, Hitachi Solutions launched a white paper series in partnership with Essential Retail, Microsoft and leading retailers: Cutting Customer Irritation & Maintaining Authenticity.


Financial Services and Mental Health TechSprint

On 14-15 March 2017, the One Hitachi family joined the FCA TechSprint in partnership with PwC and the Money and Mental Health Policy Institute. The…


Enabling Business Agility in the Countdown to Brexit

In partnership with Director Magazine, Hitachi Solutions and Microsoft gathered business leaders from some of the UK’s leading professional services organisations: Buro Happold, BDO, Bite…


Cutting Customer Irritation

Hitachi Solutions and Essential Retail hosted a round-table discussion with some of the UK’s largest retailers: including Tesco, Carpetright, Dune Group and Blackwell’s. The event…


Essential Retail Talks to Chris Huntingford, Hitachi Solutions

We’re delighted to share an interview between Ben Sillitoe, editor of Essential Retail and Chris Huntingford, CRM Consultant at Hitachi Solutions. Chris talks about how…


Why is Customer Engagement in Insurance so important?

Daryl Henwood, CRM Industry Lead for Financial Services at Hitachi Solutions Europe, presents highlights from the latest in our series of breakfast briefings with The…


The perfect Dynamics 365 solution for Professional Services (Part 2)

We’ve combined our years of industry experience and Dynamics 365 expertise, with critical user insight from our existing clients, and developed a new cloud-based ERP…


Digital Disruption in Retail

Consumer expectations have risen dramatically over the last few years. The “now generation” demands easier comparisons, faster customer service and quicker delivery of their purchases.…


The perfect Dynamics 365 solution for Professional Services

Every industry has its own unique set of challenges. In the professional services industry, some particularly acute challenges include revenue leakage, effective time and resource…


Essentials for Professional Services: Navigating a post-Brexit world

Right now, it’s hard to escape the fact that the UK is going through a period of upheaval. The decision to leave the European Union…