Customers are increasingly eager to shop in ‘smart stores’ where they can experience an all-round interconnected shopping experience. They want real, perceptible products that are integrated into a digital world of experience, combined with individual, high-quality advice. We help you to join everything together to ensure the success of your future.
Digitisation offers an enormous opportunity for growth in turnover for small and large retailers. Within this, it’s equally important that stationary retail embarks upon a programme of digitisation to ensure that the right offer is there, at the right time. The more closely the offer dovetails with a customer’s demands, the more satisfied he is likely to be with his purchase, and in turn, more likely to come back.
What’s the best way to manage your shops efficiently, increase sales and adapt quickly to changing customer requirements? By controlling each of your processes, including ERP, PoS and customer loyalty systems, from a single platform.
Getting to know your customers is the only way to achieve a lasting increase in loyalty and margins and to successfully grow with satisfied customers. Sensors are a good example, and can help you to determine the routes that your customers take around your stores. With these insights, we can help you to reach the right conclusions about the design of your outlets.
Enjoy the advantages of offline commerce and link them with applications in the digital world. We help you to launch fully or partially automated discount campaigns when they are likely to be most successful, covering everything from price tags in your stores to advertising banners online. Alternatively, you can opt to send customers individual discount vouchers and offers that they can redeem in store using their smartphones, including navigation to the products in question. This can help you to offset bottlenecks in your warehouse, while at the same time drawing in passing customers with automated advertising.
Consult with us on strategically favourable sites and compare the potential profitability of different future locations. This will help you to make appropriate, data-driven decisions to support your growth. You can include all relevant factors, including location and competitors, as well as yield values for a fair evaluation and consistent overview of your stores.
We help you to meet the needs of your customers using tools that offer real-time access to products, customers, inventories and orders. With Dynamics 365 for Customer Insights, you take everyday data flows and identify relevant insights to help you optimise your business operations in a way that better addresses your customers’ expectations and gives your sales employees robust information.
Reduce time to market and adapt the application to your requirements. Use editors and tools to create and launch your own web and mobile applications without the need for programming work, allowing you to customise your offers to the individual needs of your customer base for effective and efficient customer contact and retention. The pre-configured system from Microsoft Dynamics 365 lets you jump right in with a fully-fledged control centre that has all of the data from your smart retail branches right there at your fingertips.
We understand the challenges that retailers often face when it comes to keeping their IT infrastructure up to date. Systems are increasing in complexity and the innovation cycles of products are becoming shorter. With Microsoft Dynamics 365 and our expert team on hand, you pay for only what you use, and you can rest assured that your software will always be current thanks to ongoing automatic updates.
As Microsoft technology specialists, we will advise which functions are essential to your business and which might be added in the future. This knowledge will help you to reduce your time to market and adapt the application to meet your requirements, ensuring that you are equipped for growth and taking the pressure away from your core business.