Field Service Management
Deliver exceptional customer care, improve productivity and reduce costs with our field service management solution.
We recognise that your manufacturing operation is coming under pressure from a variety of directions. In a highly-competitive market you need to identify and implement solutions that streamline your systems and processes to boost efficiency, increasing your profitability. At the same time, regulation is increasing and it’s essential that your systems support compliance and traceability.
We understand that your success relies on recruiting and retaining the right skills in your workforce. As competition for talent increases, you need to find new ways to build centres of manufacturing excellence. Your workforce must also be able to adapt to the new ways of working that are essential to driving greater efficiency.
Manufacturing businesses are looking to the Internet of Things to harness the data of connected devices to drive efficiency, raise service standards and unlock new revenue streams. They’re combining the data from their Internet of Things devices with wider business data, generating new levels of diagnostic analytics to feed into decision-making.
We manufacture a wide range of things, from trains and power plants through to construction machinery and digital technology. This experience means we understand your industry and bring direct, hands-on knowledge and expertise to the challenges you face. Our manufacturing consultancy is based on the fact that we’ve been there and done it ourselves.
Our specialist manufacturing teams will bring all your systems and databases together into a single end-to-end solution with a familiar Microsoft interface. Based on Microsoft Dynamics 365, your solution can encompass finance and operations, sales and marketing, service, field service, project tracking, opportunity pipeline management, recruitment and retention, and the Internet of Things.
We’ll focus on your goals for your people, processes and technology and use our Microsoft expertise to create a manufacturing system that will deliver better decision-making, improved revenues and an enhanced customer experience. As a Microsoft Partner with real-world manufacturing experience, we’re ideally placed to help your business extract value from the latest technological developments.
Our solution brings together your multiple systems to deliver a complete picture of your operation. This single view generates high-quality information that improves your decision-making and unlocks manufacturing efficiencies, leading to streamlined processes and increased profitability.
Our end-to-end solution based on the user-friendly, intuitive capabilities of Microsoft Dynamics 365 unlocks the power of your data as well as new ways of working. From better ways to manage stock that takes cost out of the system, to improved ways of managing people and shift patterns to better align your staff and tasks, it supports your move to a holistic rather than divisional manufacturing business model.
Our Internet of Things expertise brings together an approach that’s customised to the specific requirements of manufacturing with our wide experience in tailoring cutting-edge Internet of Things technology to meet your needs. We specialise in leveraging the Internet of Things to open up new manufacturing revenue streams.
The support from Hitachi Solutions Managed Service team gives me the peace of mind that when issues arise they are resolved quickly by a member of the team with deep specialist knowledge.
Andy Broad, IT Business Manager, Maxell