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Insurance

Become a truly customer centric insurer

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To pull ahead, insurance providers must count on a truly customer-centric insurance CRM

We recognise that your customers’ expectations are increasing by the day, based on their retail experiences, and you’re under pressure to match this customer-centric approach. Customers are looking for a more tailored and personal insurance service that your legacy, siloed systems can’t deliver. You’re also finding that your ageing systems are leading to overpricing and unnecessary claims payouts that are impacting your bottom line.

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A strategic, business-focused approach for insurance CRM

We know there isn’t one standard insurance CRM, and we never try to impose technology on our customers. Instead, we take an insurance-centric approach and start by understanding what drives you as a business. From there we create a strategy to achieve your objectives, looking at what you need to achieve in terms of people, processes and technology. We then work with you to build the business case to support your plans.

Insurance CRM technology that delivers

Our insurance CRM solution supports you in effectively managing and nurturing profitable relationships with customers, brokers and other partners. Via its intuitive user interface, it enables you to focus on all aspects of your business and your customer, from relationship and engagement management through to business development. We support this with tried and tested strategies to ensure the successful cultural shift necessary to get the best out of these powerful applications.

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Contact our experts to learn more about how our solutions can help your business.

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Purpose-built relationship management for insurance

Compete in the demanding insurance industry by focusing on the customer.

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Deploy real innovation, transform your organisation

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I think we’re in a phenomenal position now and the more I talk to people about the journey we’ve taken the more I realise what a giant step we took and what a radical impact it’s delivered. We’ve been well supported by Hitachi Solutions...

Gordon Walters
CIO, Towergate

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