Capability
Accelerated implementation
Achieve business transformation quickly and efficiently with our accelerated implementation tools and processes.
We recognise that your customers’ expectations are increasing by the day, based on their retail experiences, and you’re under pressure to match this customer-centric approach. Customers are looking for a more tailored and personal insurance service that your legacy, siloed systems can’t deliver. You’re also finding that your ageing systems are leading to overpricing and unnecessary claims payouts that are impacting your bottom line.
We understand that, for your insurance business to thrive, you have to reinvent your culture alongside implementing new technology to transform your systems and processes. You need employee engagement to achieve the excellent customer engagement that will deliver competitive advantage and customer loyalty.
Insurance providers want to take a holistic approach to dealing with customers, across all their business lines and distribution channels. To achieve this, you need a single, 360 degree view of your customer to help you deliver an outstanding experience, speed up resolution and reduce costs.
We know there isn’t one standard insurance CRM, and we never try to impose technology on our customers. Instead, we take an insurance-centric approach and start by understanding what drives you as a business. From there we create a strategy to achieve your objectives, looking at what you need to achieve in terms of people, processes and technology. We then work with you to build the business case to support your plans.
Our specialist insurance team always take a holistic view of your business and landscape. You may have come to us with one challenge, but we will look beyond that to make sure your strategy is future-proofed. This consultancy approach ensures you get maximum value for money from your engagement.
When we’ve identified the role technology can play in achieving your aims, our specialists will draw on their experience to develop the technological platform you need. Our Microsoft Partner status and expertise in using Microsoft Dynamics 365 will deliver the ideal insurance solution for you.
Our insurance CRM solution supports you in effectively managing and nurturing profitable relationships with customers, brokers and other partners. Via its intuitive user interface, it enables you to focus on all aspects of your business and your customer, from relationship and engagement management through to business development. We support this with tried and tested strategies to ensure the successful cultural shift necessary to get the best out of these powerful applications.
The core of your insurance solution comes from the Microsoft Dynamics 365 platform, designed to get you up and running quickly for a faster and lower-risk implementation. We also layer in our proven best practices to achieve rapid adoption, drawing on our deep understanding of the nature of the insurance sector.
We extend your core capabilities with our own industry processes that are specifically tailored to the needs of the insurance industry. The result is a customised integration that provides the best fit for your business, freeing you up to focus on achieving your business aims rather than on technology.
Brochure
Compete in the demanding insurance industry by focusing on the customer.
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I think we’re in a phenomenal position now and the more I talk to people about the journey we’ve taken the more I realise what a giant step we took and what a radical impact it’s delivered. We’ve been well supported by Hitachi Solutions...
Gordon Walters
CIO, Towergate