As the UK prepares to leave the EU, its regulators face a challenging period of policy and economic uncertainty combined with pressure to adapt to fast-changing technology and growing consumer expectations.
New technologies present a way to make case management more effective, but the potential is more than simply creating a more efficient version of an old system. The real opportunity is to transform the way citizens interact with regulators, and the way regulators use the data they gather to achieve public and policy outcomes.
In this context, collaboration across different sectors to share good practice and explore joint challenges will be vital. This round table, hosted by Civil Service World in partnership with Hitachi Solutions, will bring together leaders from regulators across the country to discuss the future of regulation in the UK and ask:
How can we harness digital innovation to deliver world-class regulation after EU-Exit?
Discussion topics will include:
What should the regulators of 2025 look like, and what role will digital innovation play in their work?
How can regulators mitigate against policy uncertainty as they invest in new systems or create new models for 2025?
How can regulators use the data they hold - or have access to - to improve customer experiences?
Could a better understanding of existing information in organisational systems improve the interventions which regulators make and the outcomes for the public?
How could data be used to explore and address unmet needs, or support vulnerable communities in a regulator's remit?
As regulators move away from EU –imposed legislation, what opportunities are there to rationalise or better co-ordinate their approaches to improve policy outcomes?
How can regulators get smarter about prioritising and streamlining caseloads as they take on expanded or more complex policy roles?
