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25 September 2019
The first in our Update and Advisory webinar series across September and October.
As we approach the second release for 2019, (the Microsoft Dynamics 365 October Release Wave 2), these webinars will preview some of the new functionality across Microsoft Dynamics 365 Customer Engagement, The Microsoft Power Platform and Microsoft Dynamics 365 Finance and Operations.
This webinar will cover an overview of some of the key feature improvements and enhancements to Customer Engagement including: an introduction to enhancements to Sales functionality, detailed deep-dives into improvements around closing opportunities and Microsoft Teams integration and the launch of the out-of-the-box no-code business card scanner we’ve all been waiting for.
We’ll then jump into a demo of Microsoft’s Customer Insights and their inaugural toe-dip into the world of Chatbots with the new Virtual Agent that provides an agent-less, extendable fully-featured experience for your customer journeys. We’ll finish up with an introduction and art of the possible demo of the new features involved in Sales AI combined with real-world use cases to improve efficiency and take advantage of low-code, no-code business application-wide insight to provide actionable outcomes.